Just to confirm a few things....and these are common to manufacturers and suppliers of many different bits of kit in industry.
This is not aimed at Stuart and his fuel pump but as a general comment to remind people of the actualities of life.
A warranty is put in place as a safety net - there are procedures in place that help trace problems and rectify them going forwards. Sometimes, these procedures are seen as a hindrance and sometimes, things don't get done as fast as we (or you, the buyer/owner) would like but quite often, there is a good reason for the delay but it doesn't stop our (or your) impatience from surfacing.
No dealer or supplier makes money from warranty and quite often, they loose money as they get a labour rate far lower than their workshop rate. They are usually asked to react to a warranty job quicker than a paying service from a good customer! But they tend to do stuff like warranty because of the good relationship they have with their supplier and also with their customer. This is why I have a history of banging on about buying stuff from your local supplier. Buy local, generate a good relationship with your supplier and he will want to look after you if things go awry.
GreenMech have put in place a 3 year 'No quibble' warranty and we still have internal arguments about it as it isn't always backed up by our supply chain and we or our dealer ends up with the grief.
Additionally, some components in a machine (no matter what make) are subject to the component manufacturer's warranty procedure too. Engines, for example, are covered by the engine makers warranty and subject to their warranty practises and these can seem bizarre and peculiar at times too! GreenMech are not allowed to interfere with engines - indeed, we get no special favours from engine suppliers, only a list of their approved agents.
Other components are subject to a "retrospective warranty claim". This means that a replacement part is paid for in full and the broken part is subject to their inspection. If they believe that their bit has been subject to misuse, inadequate or improper service regime, then they can reject the claim - leaving someone else to pick up the tab.
Lastly, I do not know of a supplier of anything that pays 'consequential losses', due to a breakdown of machinery. This includes the damage to third party property, loss of earnings, refunding hire fees or the cost of getting the site finished by another company etc. We strive to help things along with as much haste as we can and if possible, we might lend a machine if we have one available - but nothing is guaranteed....