i had an disgusting experience with the highlands no.1 manitou dealer. i called them up to find out the grade of hydraulic oil to use in a new machine and the manager recommended 48, having no 48 i arranged to collect a 25L drum. ok so far
turned up and asked at the desk to collect the oil and the guy says we dont sell oil here, then carrys on doing something else. i went round and found the manager and he says we only have hydraulic 46 oil in bulk, do you have an empty drum? but i have 200l of 46 back at the yard what a waste of time!
next i asked to order hardi splicers for the transfer shaft between the engine and gearbox it was making a slight rattle, manager says i will send an engineer to see what the problem is, i said its ok its the knuckles on the shaft when i greased it this morning the rattle stopped. managers still wanting to send someone out it could be something else... fair enough theres a problem with the hydraulics- they should have extensive knowledge on this machine i thought.
the engineer turns up and parks the van at the opposite end of the yard from the machine and the young lad wanders over with a quarter inch ratchet but no sockets. it takes him a good half hour to remove one cover (four bolts) and drops those bolts on the gravel, he takes a look at shaft and says the splicers are on the shelf but he dosent have any so cant change them.
gets into the cab and plays about with the joystick then says 'its not working', i will have to come back with a computer. at this point my mechanic starts laughing then says that will send you into the unknown throwing up unrelated faults everywhere! he then sent the lad on his way, but he was back for the tools he left scattered around.
the next day i went to see the manager and when questioned about quality of service he said it was the lads first manitou and a learning curve then went on about their 30 year reputation. he genuinely didnt see anything wrong.
but the best by far was the tyre company, one of the tractors back tyres went down overnight so a young lad comes round in a fancy new van and repairs the good tyre, the nice hard one thats full of air not the flat one that causes the tractor to lean to one side at a funny angle. the boss sends a bill for £400 to repair the good tyre and to repair the flat one, thats gonna take a while to beat:laugh1::laugh1: