Riko Log Splitters

[Ratman]

have been trying to buy a log splitter from riko for over a month now have sent two emails (no reply} several phone calls got a price from receptionist  but said i wanted a bit more technical info  was told there salesman was setting up a stand for royal welsh show .was then told he was setting up a stand for black isle show .how long does it take to make a phonecall  is this company not interested in taking your money

I’d be looking at another brand now myself, sod em if they cant be arsed, spend your brass elsewhere! Typical of big companies now, all about status and trying to look good, they dismiss the likes of yourself and lose out on the bread and butter money...... greed!

[spuddog0507]

4 hours ago, Rocket ronnie said:

have been trying to buy a log splitter from riko for over a month now have sent two emails (no reply} several phone calls got a price from receptionist  but said i wanted a bit more technical info  was told there salesman was setting up a stand for royal welsh show .was then told he was setting up a stand for black isle show .how long does it take to make a phonecall  is this company not interested in taking your money

Same here tryed to buy a winch of them about 4 years ago i asked i tech question and never got a answer, gave em 4 wks rang again asked same question,oh i will find out and ring you back in about 10 mins, well i am still waiting!, rang wilsons morning after asked same question got answer straight away, ordered, paid for it and was here morning after at 10am and dragging spruce and larch out with it by 12 noon, so that was my expeirance with them,,,

[bilke_user]

On 03/08/2019 at 15:00, Rocket ronnie said:

have been trying to buy a log splitter from riko for over a month now have sent two emails (no reply} several phone calls got a price from receptionist  but said i wanted a bit more technical info  was told there salesman was setting up a stand for royal welsh show .was then told he was setting up a stand for black isle show .how long does it take to make a phonecall  is this company not interested in taking your money

Just be glad that you are not trying to order parts from them, if you do get past reception you are then onto someone who does;t know one part from another or what it does unless you give him a parts number and serial number from your machine. Even armed with this information it still takes two weeks and numerous phone calls to get them to do anything about taking money and sending the things out to you.   Stinks of a poorly managed company now

 

[difflock]

Better than trying to order Kioti parts from their official NI dealership, Cyril Johnston,

ESPECIALLY if one gets "she can only be on a Friday afternoon promise" Jenny!

DOH!

Edited August 4, 2019 by difflock

[Alycidon]

I had severe problems with a log grab I bought from them maybe 5 years ago and they did not want to know.  Luckily it came via a John Deere dealer from whome the family buy tractors, they sorted it.    Suggest you avoid. 

 

[woody paul]

Bought a big splitter off them about 4 years ago had to wait a will for it to come from abroad then for delivery to me. 

Why I went for there make was the weight compared to others they are heavy so maybe stronger. 

[richardwale]

What terrible feedback. I'll steer clear.

[Dan Maynard]

Somewhere further up was a list of better known/good makes, I would add Posch which you can buy from Wilson machinery - I also found them great to deal with.

[Rocket ronnie]

hi dan maynard. are the posch log splitters any good?

[difflock]

28 minutes ago, Rocket ronnie said:

hi dan maynard. are the posch log splitters any good?

Posch are pretty posh actually!

Also well engineered and built in Austria and therefore priced accordingly.

cheers

mth