Sounds like tha guy from Aspen is doing a fine job and has made a very positive gesture on this one.
For the record, if any customer want his machine changed over to Aspen I generally change the fuel line and fit a new carb kit. The reason - £20 of parts is nothing compared to the machine forming a fuel leak or playing up after being sent back, especially if it fails on a large job with possibly no back up saw.
Most of my work is done at a distance for guys with limited knowledge of carbs etc so my personal opinion is that it may not be 100% needed but is a way of ensuring the saw continues to run as it should and isn't just a way to charge more - I am guessing that your shop may have charged much more than £40 for 2-3 hours work and my fitting of these parts is generally part of a major refurb.
On the starting issue - how about this one, the cutter is emptied of fuel, Aspen goes in....damn, filled it up a bit too much fuel cap is refitted, the compression of the cap on the fuel forces it in to the carb and passed the needle valve flooding the engine.
Operator totally unaware - damn Aspen, it won't start:cursing:
I had a saw in on Friday - exactly that, refuel and not starting - took the plug out, turned it upside down, pulled it over hard a few times. Plug heated with a gas torch, straight back in the saw, pulled over with no choke and bingo - lots of smoke and a running saw:thumbup:
How about that:thumbup: