Change in online policy at Stihl?

[Tilio-acerion]

Hopefully, if anything, spare parts will be able to be sent out. LS Engineering was a god send for obscure parts. I wouldn't waste my time trying to get the inept local dealer to order anything.

 

Good to know that I'm not the only Stihl customer with inept local dealers!!

[Goaty]

Aye he's like a terrier when he gets set about something. Stihl customer service desk staff have probably had to take sick leave due to a persistant caller. Cheaper to change policy than pay many staff sick leave.

 

I received a spaldings catalogue this week. It says please ring us for any stihl parts etc and they list several items in full photo glory. They do online sales and Ive never met anyone from that company.

Edited January 15, 2014 by Goaty

[Shane]

I guess, as ever, there's good and bad in every walk of life.

 

I must say that my local Stihl dealer has been excellent over the years.

I've never had to rely on mail order.

 

Keep up the good work Mat.

[skyhuck]

Can't say I'm surprised, if you lived in the Outer Hebrides and had bought Stihl saws knowing you could get spares by mail-order, then the new policy would be a major headache.

[Johny Walker]

more like thyve had a major slump in sales & realised it was a very costley mistake ,just my take it

 

so does that mean that policy becomes null & void world wide ???

[MattyF]

more like thyve had a major slump in sales & realised it was a very costley mistake ,just my take it

 

so does that mean that policy becomes null & void world wide ???

 

That's what I'm thinking too..

[mendiplogs]

I heard it was too well done mr plogs:p

 

HI IAN thanks mate for that they do not listen to me :blushing:thanks jon

[NFG]

Probably Jon.

 

+1

 

Good effort Mr Plogs, have a cizzer on me!

 

Excellent to see a large corporate which seems to have become detached from reality get its nose grubbed in the dirt.

 

N

Edited January 15, 2014 by NFG

[mixedangased]

That's what I'm thinking too..

 

me too,hit them where it hurts the most

[Ian C]

more like thyve had a major slump in sales & realised it was a very costley mistake ,just my take it

 

so does that mean that policy becomes null & void world wide ???

 

Thats about it.