pleasant

...and don't bother about using premium unleaded either.

Not at all. Unsurprisingly i would expalin we have a fully equipped workshop that is able to deal with their problem, and if they would like to bring the machine in we will be able to put it right. Up to them if they want to persevere or admit defeat then isn't it. Not rocket science being reasonable with people.

STIHL 090 AV antivibration CHAINSAW best 090 Chain Saw ever listed + 60 inch bar | eBay

Yup- no problem with that at all. You can only go so far, and if they continuously fail the "I stand a chance to make some money here" test, then by all means let them go. Can't win a customer over if they are intent on not becoming a customer of yours in the first place. Get loads of calls tapping me up for info on how to fix their machines themselves, when quite obviously that's what I happen to do for a living. Wouldn't ring a baker and ask him how to make my own bread, so why do people think I would be happy to tell them and loose business. Hate people who try to mug me off, but I get them in the end. Ask gardenkit on here- bet he gets the same thing.

At least my domestic user customers are more open to suggestion and understanding. My pro user customers are a lot worse when it comes to quotes. Lost count this month of how many calls I've taken from pro users who ring up and say "Iv'e got a Stihl such and such and there's a problem with the recoil.How much to fix it? Me: Yeah- wait a minute. Where's my crystal ball. See no different to these so called "muppets" is it?

I can assure you, that every day of my working life I take calls from people who ask very, very similar questions. 9 times out of 10 I can convert them into jobs/sales. I have been dealing with the retail public and their machinery for nearly 35 years and if I assumend they were all idiots simply because they don't understand the product and/or my procedures, then I wouldn't expect to be in business. If you can't be bothered (or more likely don't know how to) convert an enquiry into a sale, rather than educate and inform the uninitiated then I hope you already have a full order book, because one day, sure as eggs is eggs you may not have.

Thought Kesla were Finnish?

...I think we all know there's no profit in purely retailing petrol......... bet you screwed them on the consumable add-ons tho???

.... in which case (as has been pointed out already) they would KNOW to can't possibly quote over the phone.

Wouldn't call a potential customer a "muppet" just because they don't understand the whys and wherefores of quoting for something that has a multitude of variables. How many time do you think they've called on the services of a professional before? Probably never. Surely if they knew what they were talking about then they wouldn't be ringing you in the first place. It's how you handle the enquiry is the key to this, rather than belittling the potential customer. Asking relevant questions to qualify the enquiry and dealing with it professionally, whilst educating the customer so they understand the situation would be the correct approach. Or maybe this is the preferred approach: [ame] [/ame]

The Stihl HS45 24", although more of a heavy domestic machine than full pro use, will put up with reasonable punishment above and beyond its intended use. I have several pro users of them and they don't seem to break them. RRP used to be over £300, but Stihl have reduced the price from 2012 to a ridiculously low £259, so well within your budget.

Exactly- you can have the mose impressive and elaborate business cards you like......at a price. Most of those business cards in the link would cost thousands-if not tens of thousands for a bespoke design like those. Only a huge production run going to a huge customer base would probably make them worthwhile- providing you earn decent money out of each sale as a result. .....otherwise stick with vistaprint/goodprint.

Yup- if you consider Husky history to be a generic facory in the USA- where the 136/141 saws were made.

If you re-read your original post, I think you will see you have actually answered it yourself.

Don't recall anything in the product spec that states it's ideal for resurrecting chains that have been deliberately used to cut nail. staples, dirt, stones etc. Maybe if you used it on a regular dull chain that, say a home owner may have, you would see a more satisfactory outcome.

Very true. The ones that say " starts and runs, but may need a service" If it starts and runs, then why may it need a service? That statment is a get out of jail free card for sellers who don't want to list the item as spares or REPAIR so they get more for it.

Maybe, just maybe they are honest sellers who want the peace of mind that what they are selling is fit to do so- thereby reducing the likelyhood of the buyer returning it. If it's a good saw with a good re-sale value then the negligible cost of a service with a receipt to prove it pales into insignificance. Always annoying when you buy a second hand saw for example, and you can't use it until the chains been sharpened or replaced surely?

Lets be honest. No dealer in their right mind is going to spend £150 on an OEM pot and piston and then sell the saw including labour, vat, profit and any warranty to you for £200 are they? So let's take it as read that the pot and piston are not OEM to allow the dealer some credit shall we? Not all non OEM parts are sourced from china, and from my experience those that aren't are very good indeed. A good 026 for £200 from a dealer is very good value even with a non OEM pot and piston. They are excellent, bomb-proof all-round saws and I would take his hand off. Ones with no history that's been well used go for more than £200 on ebay. At least the one you have been offered has some credibility and re-assurances.

I use a patented spring rewinding tool designed for the job. Takes 5 seconds, does it right first time and without the hazard of the spring popping out dangerously.

.......not in the real world if you £5 is expensive for a bar cover.

Sold a very nice 254XP back end of last year on ebay and got £285 for it.

Yup: New stihl ms391 filter problem - Tree World

As with all manufacturers they produce a varied range of bars to suit all applications and pockets. So you need to compare like-with-like to come to a reasonable conclusion. Stihl are the only manufacturer to produce their own bars and chain, whereas all other manufacturers (chinese copies excluded) generally obtain product from Oregon- and that includes Husqvarna and I've never heard anyone complain about their bars not being durable.

Widsor chain is made by Oregon. When Oregon run out of a roll of chain in season it's always because they've switched production to produce Winsor chain.

....yeah- like the seller didn't already know. LOL Stock comment in the listing description " I don't know much about chainsaws" then distances themselves from the saw by stating it was part of a job lot at auction/house/garage clearance to make it look like the seller is unwittingly selling over a grands worth of saw for relatively peanuts. I gave up reporting stuff like this ages ago. In the beginning ebay pulled the stuff after it was reported- not just fake stuff but also sellers stating they will add vat to the final bid price which is against ebays rules and I just think ebay got p'd off with me constantly reporting stuff (which defeats the object) as nothing seems to be tugged that I report now and I have stopped receiving acknowledgement email from them. I also received some pretty nasty emails from a seller of a fake 395xp, who I emailed in much the same way as the previous poster has done, and I was told in no uncertain terms to mind my own business etc.