pleasant
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Everything posted by pleasant
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:001_rolleyes:not a ported 357xp......surely???!!!!!????
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Absolutely awful machine. Soooooo bad Electrolux even sold it with a Flymo badge on it for the sheds to sell. Very flimsy, cheaply made using poor quality components, lightweight trimming blades that aren't designed to be re-sharpened, unreliable and over AV damped. Need I go on?
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Probably missing part number 1121 141 2900 which is a removeable internal cover. Take a look at the IPL Stihl 034 Ipl pdf free ebook download from bricomeca.free.fr
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I agree with the earlier comment. How on earth can you take anything in part payment if you don't know its value?? ...unless the balance of the part payment was of such an insignificant amount, then even if you got a tenner for it the debt would be covered.
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I agree. I only use the coffee stirrer trick when the variances in mm are obvious- and only on flat pistons naturally.
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....hmmm no, but you can get served by some young, disinterested minx with an attitude.
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Sometimes a manufacturer has a minimum carriage paid order, and if a few bolts are under this figure then in some cases it's not unheard of being charged £9 carriage and no discount on the parts. The customer can wait a week or so until I can make up an order to the carriage paid value, but if they want it quicker then i have no qualms informing them their bolts are going to cost £15 or more. I cetainly wouldn't send a few bolts to each and everyone of my dealers for nowt.
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In the same way as carb restrictor caps and catalytic convertors do- so yes.
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Yeah- I think that's what he said.
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Of course. Provided: A: They fit and B: They are within the manufacturers recommended length guidelines for the particular saw. However- if you are asking "will any saw/chain combination fit any saw" then the simple answer is no.
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I've been using for years the long flat wooden coffee stirrers you get from costa coffee, starbucks etc. They are already rounded off on the ends for a more accurate fit in the curvature of the bore, are strong and not flexible, so ideal to be indented when you raise the piston and best of all are free by the handful. Try them.
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hmm.....my wifes got an angry beaver. Do you want one more for your pack??
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Ive got some quality Stihl MS460's if you're interested?
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yup
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...and don't bother about using premium unleaded either.
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Not at all. Unsurprisingly i would expalin we have a fully equipped workshop that is able to deal with their problem, and if they would like to bring the machine in we will be able to put it right. Up to them if they want to persevere or admit defeat then isn't it. Not rocket science being reasonable with people.
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STIHL 090 AV antivibration CHAINSAW best 090 Chain Saw ever listed + 60 inch bar | eBay
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Yup- no problem with that at all. You can only go so far, and if they continuously fail the "I stand a chance to make some money here" test, then by all means let them go. Can't win a customer over if they are intent on not becoming a customer of yours in the first place. Get loads of calls tapping me up for info on how to fix their machines themselves, when quite obviously that's what I happen to do for a living. Wouldn't ring a baker and ask him how to make my own bread, so why do people think I would be happy to tell them and loose business. Hate people who try to mug me off, but I get them in the end. Ask gardenkit on here- bet he gets the same thing.
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At least my domestic user customers are more open to suggestion and understanding. My pro user customers are a lot worse when it comes to quotes. Lost count this month of how many calls I've taken from pro users who ring up and say "Iv'e got a Stihl such and such and there's a problem with the recoil.How much to fix it? Me: Yeah- wait a minute. Where's my crystal ball. See no different to these so called "muppets" is it?
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I can assure you, that every day of my working life I take calls from people who ask very, very similar questions. 9 times out of 10 I can convert them into jobs/sales. I have been dealing with the retail public and their machinery for nearly 35 years and if I assumend they were all idiots simply because they don't understand the product and/or my procedures, then I wouldn't expect to be in business. If you can't be bothered (or more likely don't know how to) convert an enquiry into a sale, rather than educate and inform the uninitiated then I hope you already have a full order book, because one day, sure as eggs is eggs you may not have.
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Thought Kesla were Finnish?
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...I think we all know there's no profit in purely retailing petrol......... bet you screwed them on the consumable add-ons tho???
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.... in which case (as has been pointed out already) they would KNOW to can't possibly quote over the phone.
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Wouldn't call a potential customer a "muppet" just because they don't understand the whys and wherefores of quoting for something that has a multitude of variables. How many time do you think they've called on the services of a professional before? Probably never. Surely if they knew what they were talking about then they wouldn't be ringing you in the first place. It's how you handle the enquiry is the key to this, rather than belittling the potential customer. Asking relevant questions to qualify the enquiry and dealing with it professionally, whilst educating the customer so they understand the situation would be the correct approach. Or maybe this is the preferred approach: [ame] [/ame]
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The Stihl HS45 24", although more of a heavy domestic machine than full pro use, will put up with reasonable punishment above and beyond its intended use. I have several pro users of them and they don't seem to break them. RRP used to be over £300, but Stihl have reduced the price from 2012 to a ridiculously low £259, so well within your budget.
