Dean Lofthouse
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Everything posted by Dean Lofthouse
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I look at it in another light, if I employed say a builder to build me a wall and halfway through the job asked him to repair another section of wall or take away a big pile of rubble I have had in the garden for years, I would expect to pay extra. I think anyone who doesn't expect to pay extra tells us a lot about themselves. I explained to the customer yesterday, that we were running behind slightly and if we spent 30 minutes clearing a small pile of rubbish for them, it could cost me the afternoon job which is worth £250 He then understood the situation and tipped us £10 even though we didn't do his extras
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I don't see how I'm being underhand, the customer knows exactly what we agreed. As it turned out, I had a chat with him and told him I wouldn't be able to fit any of the "extras" in today as the job had run over. He went quiet for a couple if seconds and said no worries. the extras he added would have been another 2 hours work. I have been in business a long time now and I have never once used a contract. If you have to get domestic customers to sign contracts then that to me advertises distrust. Of the thousands of customers I have dealt with over the years I have had serious problems with only one Sent from my GT-I9505 using Arbtalk mobile app
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Our lass has just come back from Rome today and brought the Laphroaig back from the airport in Italy so it's done a lot of travelling to come back to the uk It the litre bottle as opposed to the usual 750ml Sent from my GT-I9505 using Arbtalk mobile app
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Tonight's choice Sent from my GT-I9505 using Arbtalk mobile app
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I am at a job just now and when I arrived at 9am I asked him just to remind me what was to do. I have it written down anyway but I like the customer to go through it with me again. Suprise surprise, the customer thought I had forgotten and used the opportunity to add a load of extras, cool, see if he is surprised when I do his invoice (-; Sent from my GT-I9505 using Arbtalk mobile app
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I think if Stihl saw this thread they would be horrified about the attitude of some of the "authorised" dealers. If we could all have our business,s run with cream and a cherry on top wouldn't it be a lovely. At least the dealers I know that do discount give a no quibble outstanding service.
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You are whinging about profit margins. I do not and never have bought anything based solely on price. I may be able to save 20 quid driving round my local dealers getting a good price. But I could earn £300 in a morning by shopping online that night and spending the time working Sent from my GT-I9505 using Arbtalk mobile app
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Treat everybody the same, whether they spend a £1 or a £100 you are obviously a very poor businessman. That person who spends a pound may come back to you and buy a top of the range Honda mower in time to come
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Depends what that tool was Sent from my GT-I9505 using Arbtalk mobile app
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No it wouldn't, I used to be a dewalt dealer and sometimes had to make less than that. I did however make money on warranty repairs and non warranty repairs. Actually selling the machines was never worth it. Horse for courses though., you should never expect to make large profit margins on every product you sell. Online sales or Internet sales or non face to face sales whatever you wish to call it is going to be the future, like or lump it, you cannot change the inevitable. Either adapt or get out of the business as I did. I saw it coming over 13 years ago and there were dewalt dealers and im sure other dealers whinging then. The whinging of dealers will never stop, same as it doesn't stop in the tree surgery business or any other business. That's life. I think the reason you got my back up was the way you take it one step further and thought it acceptable to set traps and report other dealers Sent from my GT-I9505 using Arbtalk mobile app
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What are you, the Stihl Police. One of the problems in business is that some "businessmen" want everything handing to them on a plate, they try to blame others for their own failings. If your business is not turning over enough, then work on improving that. Trying to force people to buy from you by implementing a sales policy isn't going to make you a better businessman. Infact it shows you to be a complete arse. I am slowly turning over to husqvarna for this very reason, I want to buy off whom I chose to buy off, not who Stihl want me to buy from. If you can provide proof of qualifications then you should be able to buy a saw without a lecture from a dealer that has never even used a saw. You sir need to work on your own business, not try to ruin others I personally would like to think members on Arbtalk have better morals than you. You are not deserving
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Snapping chains is a little worrying, I,ve never had a snapped chain. We have a bench mount grinder which I only really use on big chains, they are excellent for getting your tooth lengths all a precise even length.
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I can see where Paul is coming from, it seems nowadays in the press that anyone with a chainsaw in a tree must be a tree surgeon. This story however has very little to go on and it could have been a wind throw he was dealing with. But again, without enough facts to go on no one is correct Sent from my GT-I9505 using Arbtalk mobile app
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Mine doesn't (-: Sent from my GT-I9505 using Arbtalk mobile app
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That throw distance is rubbish, my bandit throws 45m. Point the chute at 45 degrees and the furthest chip lands 140 ft away Sent from my GT-I9505 using Arbtalk mobile app
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I don't get it Tim ? The river looked deep enough, why winch them out
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As stevie said, if belts are cracked they should have been replaced as part of the service Sent from my iPhone using Arbtalk
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Thought I'd have an Husqvarna day today. Sent from my iPhone using Arbtalk
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One of the advantages of an extending boom Sent from my iPhone using Arbtalk
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Horses should too stevie, they are more likey to cause carnage than a lot of other road users Sent from my iPhone using Arbtalk
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Some tips, On take downs I never use a cambium saver, the extra friction takes the load off the clutch. I never work in the rain unless it's absolutely necessary, hence my ropes never get wet or dirty. I used to carry a right handed leather glove for descending to take some of the friction and never descend like your about to storm the Iranian embassy, there's no need for it. A nice slow controlled descent and you can take a lot of the friction on the glove or even take an old round crab up and put it in line and use like a figure of 8 If you want to be a storm trooper Sent from my GT-I9505 using Arbtalk mobile app
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He ran into a barrier across a cycle lane whilst looking down at his pedals when he was changing gear. I could have signed it better, he could have been watching where he was going better blah de blah. Even if the site was properly signed with big flashy orange lights and sirens and a helicopter hovering to warn people. There is still an element of the blame apportioned to you, you will never be 100 percent blame free. If the barrier was there, the accident wouldn't have happened and the way the lawyer see it is there is some blame, whether it be 99% his fault or 99% my fault. The assessor roughly apportioned it as 90% his fault and 10% mine so he would only get 10% of the claim able amount. The solicitors however always get 100 % of their fees. The no win no fee solicitors only use the claimer as a pawn.
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As an occasional cyclist, you are already covered if you have house insurance. It's also about making cyclists aware they are already covered. I am also a cyclist, I would not want to hit someone, then they sue me and I lose everything. It's about accepting responsibility and I don't see why cyclists shouldn't. We are probably talking an extra £20 a year for peace of mine for both us as cyclists and the injured party if you are not already covered. Household insurance covers you for most sports pursuits, so I am not asking for anything that isn't already there, just to make it a legal requirement. Skyhuck, you would only need registrations if the cyclist did a hit and run, in that case he would be breaking the law anyway by cycling off from the scene, insurance or no insurance
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After getting sued by a cyclist last year I thought I'd look up to see if anyone who got injured by a cyclist could return the favour. Most cyclists are covered on their household insurance as a leisure activity, but it becomes a bit more dubious when they are cycling as a profession or sport. I am wanting to petition to make it a legal requirement for cyclist to ensure they are covered by their household insurance and if not to get it added or buy a stand alone policy. I shoot as a sport and have to buy cover ( although some household insurances even cover you for shooting ) I just want to make sure that if I get hit buy a cyclist and injured, I can also claim Sign if you agree please http://chn.ge/QOK6bR
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I think I've had my clutch about 8 years
