A Rant If I May Gents!!!

[skyhuck]

Called the chap at 8am this morning, explained I wasnt happy having an unhappy customer and would like to offer to pick the logs up. He accepted my offer and said he thought it was best for both parties. Ok I said I'll be straight round if thats ok.

 

Got straight up there, loaded trailer up. Met the lady of the house on the way out of the drive, she appologised and said she wasnt getting involved in a jokey way. I bet he is getting a mouthful this evening from her!! Took the load 3 minutes down the road to a new customer who was over the moon with the logs

 

Im glad I went and collected them and I'm glad I did it in a calm fashion, ok so it was 30mins extra mesing around this morning but in the grand scheme of things I can close the chapter now happier then when I was this time last night.

 

Cheers chaps for all the comments

 

 

Good call!!

 

You have removed any ammunition he had to bad mouth you, he will begrudgingly respect you and as you say his wife will be giving him plenty of grief!!!!!

[Mick Stockbridge]

Called the chap at 8am this morning, explained I wasnt happy having an unhappy customer and would like to offer to pick the logs up. He accepted my offer and said he thought it was best for both parties. Ok I said I'll be straight round if thats ok.

 

Got straight up there, loaded trailer up. Met the lady of the house on the way out of the drive, she appologised and said she wasnt getting involved in a jokey way. I bet he is getting a mouthful this evening from her!! Took the load 3 minutes down the road to a new customer who was over the moon with the logs

 

Im glad I went and collected them and I'm glad I did it in a calm fashion, ok so it was 30mins extra mesing around this morning but in the grand scheme of things I can close the chapter now happier then when I was this time last night.

 

Cheers chaps for all the comments

 

 

Good for you:thumbup: I bet 'the lady of the house' knows exactly what he's like.....a proper pain.

[likeitorlumpit]

brilliant

you left him with no other option

He had to accept your deal- put him on the backfoot

He will have no ammunition to badmouth you now

Plus- you've won a new customer who appreciates your logs

[waz77]

With any luck all the other suppliers he calls will be charging a tenner more per load than you were

[Rob D]

Well done.

 

After reading the various posts on this thread I will do this as my modus operandii (whatever it is!) in any similar situations encountered this year.

 

 

[Mesterh]

Excellent news.

 

Good to see it worked out good for you in the end.

 

He sounded like a right miserable sod.

[Stephen Blair]

fantastic mate, i bet you feel ontop of the world:thumbup1:

 

bad guy 0, good guy 1:thumbup:

[Steve Bullman]

donation made

[firewood]

Your not the only one to suffer from this sort of customer. You did the right thing. When he calls you up in Feb or gets his wife to call you up just double your price.

 

http://www.kinnoirwoodfuel.co.uk

[robbo 110]

glad to hear it turned out well ben,

 

this was a good learning curve for you, you will undoubtedly have the odd unhappy customer, we all do!!

 

you need to remember all the compliments you get from your customers along with repeat orders & recomendations, these speak far more for customer relations than one moany old git!!!!

 

you know what to do next time....!!!

 

good luck!