One reason I use Aspen

[littlerob]

surely we could try and get the price down there be fuel duty / tax on aspen so with all the environmental benefits why cant aspen get a cut in fuel duty for being greener / better for people and the world

[GardenKit]

surely we could try and get the price down there be fuel duty / tax on aspen so with all the environmental benefits why cant aspen get a cut in fuel duty for being greener / better for people and the world

It would indeed be brilliant if the government dropped the £0.58 ppl fuel duty as it would bring the price down by nearly £3 for a 5litre can.

 

The government has been approached over the years but to no avail. But to be honest I expect they have many other more pressing issues at present.

 

But, despite the price, which some see as an obstacle, the sales of Aspen continue to grow, especially so over the last two years.

[Ty Korrigan]

I bought a new Stihl hedgecutter from reputable dealer in the East of Brittany.

It ran up nicely and gave good service for the first tank of Aspen then performed badly as though it was just out of tune.

I couldn't use full throttle as it would die and it was gutless and so poor running I gave up on my hedge for the day and went home.

Back to the dealer, he ran it up sweet as it should be. 

So there, I look like a #### in front of himself and the mechanic.

What you run it on?

Oh, Aspen eh, well that is bad stuff, very poor, lot's of problems, better to use Stihl's Motomix blah blah blah...

I exploded...

Told him I wasn't some weekend gardener and that I've been using Aspen for 5 years now with never a problem and that he is lowering his credibility with me trying to pin an intermittant running fault of a new machine on Aspen rather than looking further at the machine.

 FFS... 'king French customer service...

 I then collected my pole saw and found they had changed the carb on it charging me 180euros without asking me first when I only dropped it in for a service and tune up the chuffing funts!

They told me the carb leaked, so I asked for my old one back.

Where would a carb leak from anyway and why change it and not mend it?

New carb was 100euros plus fitting.

Jeepers...

   Ty

 

[Rough Hewn]

Reputable dealer in Brittany.
As soon as I read this, I knew it's going wrong.
Reputable Breton is an oxymoron.
My brother in Redon
Had a blocked oil pump,
250euro to replace on a saw that cost 200 new!
Next month I'm moving near Rennes.
I'll be getting my uk dealer to send me aspen and other kit.

[Stubby]

Any one know if a new  rep for West Sussex will be appointed ? Used to get my Aspen from DM chainsaws but they not seen a rep in months and have run out .

[nepia]

That doesn't sound good Stubby but don't forget that if you're working in the north of your county ATS at Lower Beeding keep it.  Wouldn't want you running out now.

[Rough Hewn]

AMP services in hove keep a stock.

[GardenKit]

A dealer running out of stock has nothing to do with wether Aspen have a rep or not.

We order another pallet by phone as soon as we are down to about 25 cans and it is always delivered in 48 hours. This is pretty well a weekly occurence. We only see a rep once or twice a year. Their time is best spent wooing new dealers.

 

 

[Stubby]

19 hours ago, GardenKit said:

A dealer running out of stock has nothing to do with wether Aspen have a rep or not.

We order another pallet by phone as soon as we are down to about 25 cans and it is always delivered in 48 hours. This is pretty well a weekly occurence. We only see a rep once or twice a year. Their time is best spent wooing new dealers.

 

 

It appears that " Eddie " has quite working for Aspen . Good luck to him in his new job anyway . 

[GardenKit]

2 hours ago, Stubby said:

It appears that " Eddie " has quite working for Aspen . Good luck to him in his new job anyway . 

Just to clarify, yes, Eddie has indeed resigned from his postition with Aspen. Eddie was the first representative employed by Anglo American Oil specifically to promote Aspen fuels to the dealer network.

Eddie brought with him a wealth of knowledge on small engines having owned his own garden machinery repair business for several years, and having worked with various dealers too.

He travelled the length and breadth of the country for around 3 years visiting dealers and attending shows and it is mainly due to his efforts that Aspen has become more popular with dealers and users alike.

 

In the early spring of this year Eddie decided to leave his employment to pursue other interests closer to his home and young family.

 

Two new reps have been appointed to cover the country and they started in April, but one of the guys has unfortunately been off work with a back problem for several months leaving some of the country without cover in the short term.

 

Eddie took with him his wealth of technical knowledge which was helpful to both dealers and end users. To ensure continuation of technical help I have been appointed as Dealer Technical Consultant, a service I offer whilst still operating my own business.

 

Should any Arbtalk members require  assistance that they cannot get from their dealer please feel free to PM me. If its technical I will do my best to answer, or if its more general then I can confer with Axel to get you an answer.