i think i've upset my local stihl dealer

[Gray git]

On a smaller note today I dropped into my local dealer to get the little rope loop for my t540xp which I'd had a letter saying it was a recall part and they had 1 for me.

They could not just hand it to me to fit myself so I'll have to go back again with the saw so a compliant saw fitter can take out 1 screw and then replace 1 screw?????

[Johny Walker]

On a smaller note today I dropped into my local dealer to get the little rope loop for my t540xp which I'd had a letter saying it was a recall part and they had 1 for me.

They could not just hand it to me to fit myself so I'll have to go back again with the saw so a compliant saw fitter can take out 1 screw and then replace 1 screw?????

 

wow thats tecnical stuff that screwing

[Gray git]

wow thats tecnical stuff that screwing

 

My thoughts exactly!

Main man in the Machinery shop will be getting a call Monday morning and prob be getting the bit posted out, after all that's why I payed 20quid more for the saw than online price. :what:

[john p]

In the past month I've bought a ms150 from a very small dealer and a 461(love it!!) from a large dealer and both were happy to virtually price match (only a few quid over ) the cheapest online price, and I do much prefer mooching about the saw shop in person to doing it online!

 

 

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[GardenKit]

I am rather the opposite to Honey Bros, although i am talking machinery in general, not Stihl.

 

It is common these days to get customers in waving printouts around and asking if I will match internet prices.

 

In short, I will not. If I were to, then my profits would be insufficient to run my small business, and there would be one less sales/repair facility in the area.

 

My prices are very reasonable though and never far off the mark, but if a customer chooses to shun me and buy cheaper elsewhere then I will happily shun him if he brings the internet bought machine into me to fix under warranty, and will concentrate my efforts on giving my loyal customers excellent service.

 

 

I did once offer to match an internet price on a Ride-On mower by a pushy customer. The customer asked when it would be delivered as he wanted to be there for me to show him how to use it.

I said it would be sometime over the next week, but could not say when, so he had better stay in. I furthermore said it would be on a pallet and would be left on his drive, and, as I was only a driver on that day then I could answer no questions. He did not like that, but as I pointed out, if he wants internet prices, he gets internet service.

 

Or, I said, for an extra £100 he could have it at a time to suit him, and I would spend as much time as needed to commission it.

 

He jumped at the chance and ended up paying £20 more than my original price would have been.

[teepeeat]

To be fair, you shift a whole lot of chainsaws. Some of these smaller dealers might not sell a chainsaw from one week to the next which I suspect changes the perspective somewhat

 

I can see where you are coming from Steve, but in this situation the original salesman who was dealing with the OP was doing one thing - sale of part to fit at home- which was presumably not outwith company policy, only for the boss to come riding out all guns blazing with a completely different story. The salesman might well have been working the guy with a view to the mower sale and future business which was pretty much shot out the water by the boss' approach.

I think the boss man should have checked what was going on with the salesman by calling into the office quickly before barging in.

[Steve Bullman]

I can see where you are coming from Steve, but in this situation the original salesman who was dealing with the OP was doing one thing - sale of part to fit at home- which was presumably not outwith company policy, only for the boss to come riding out all guns blazing with a completely different story. The salesman might well have been working the guy with a view to the mower sale and future business which was pretty much shot out the water by the boss' approach.

 

I think the boss man should have checked what was going on with the salesman by calling into the office quickly before barging in.

 

 

And you're basing all of this on one persons side of a story. Not suggesting that the op isn't telling the truth, but I've been around long enough to know not to jump to conclusions based on 1 persons interpretation/perception of events.....something all would do well to keep in mind

[Stubby]

I am rather the opposite to Honey Bros, although i am talking machinery in general, not Stihl.

 

It is common these days to get customers in waving printouts around and asking if I will match internet prices.

 

In short, I will not. If I were to, then my profits would be insufficient to run my small business, and there would be one less sales/repair facility in the area.

 

My prices are very reasonable though and never far off the mark, but if a customer chooses to shun me and buy cheaper elsewhere then I will happily shun him if he brings the internet bought machine into me to fix under warranty, and will concentrate my efforts on giving my loyal customers excellent service.

 

 

I did once offer to match an internet price on a Ride-On mower by a pushy customer. The customer asked when it would be delivered as he wanted to be there for me to show him how to use it.

I said it would be sometime over the next week, but could not say when, so he had better stay in. I furthermore said it would be on a pallet and would be left on his drive, and, as I was only a driver on that day then I could answer no questions. He did not like that, but as I pointed out, if he wants internet prices, he gets internet service.

 

Or, I said, for an extra £100 he could have it at a time to suit him, and I would spend as much time as needed to commission it.

 

He jumped at the chance and ended up paying £20 more than my original price would have been.

 

Garden . well worked matey . Like your way of doing stuff .

[Honey Bros]

To be fair, you shift a whole lot of chainsaws. Some of these smaller dealers might not sell a chainsaw from one week to the next which I suspect changes the perspective somewhat

 

Hear what you are saying Steve. What do you think the answer is?

 

We can't turn back time and 'un-invent' the internet.

 

What makes a customer purchase from a particular dealer?

• location?
  
• price?
  
• attitude?
  
• stock?
  

Edited January 18, 2014 by Honey Bros

[openspaceman]

Hear what you are saying Steve. What do you think the answer is?

 

We can't turn back time and 'un-invent' the internet.

 

What makes a customer purchase from a particular dealer?

• location
  
• price
  
• attitude
  
• stock
  

 

I don't forgive bad attitude, the rest I can work around given time