Hi all, need some advice on how to proceed with the following:
I asked a fair few people on "woodlots" to supply me with 250 sweet chestnut fenceposts, and went with one that seemed reasonable in price and said he'd be happy to put them on pallets for me. I need them on pallets asthat way I could get them collected by a normal courier and still be within budget.
Not many people were happy to do this, the usual reply was:"no mate, we're in Kent/Sussex/Surrey/Hampshire and can't deliver to you (Lincs), even after I'd said I could arrange collection if they were palletised.
When they were ready for collection, I payed via BACS as I am a self-employed person myself and know how much stress it can give to have to wait for your money. I was told they were on two pallets and he'd had to make up a framework on the pallets to keep them safe, £15 extra.
I booked the courier for collection last wednesday only to be phoned yesterday (thursday) by the courier that they'd been unable to pick up as the one pallet fell apart when they tried to lift it, and the other they thought not safe to move as they need to move them a few times in between there (E Sussex) and here. They'd been in contact with the supplier and he'd agreed to re-pack them onto three pallets ready for collection today (friday)
The couriers (pallet-line) have been really good about it, esp when I explained that I was already paying for 4 pallet-spaces to accomodate the 6ft wide pallets. They agreed to collect them with no extra fee charged as they could almost fit the three pallets in the 4 spaces I paid for.
Just got called by the couriers that they tried to collect, the 3rd pallet is not a pallet, it's a stack of posts held by balertwine on two blocks, the other two have not changed and could not be moved by their driver with his pallet-truck. Both the driver and the person I dealt with tried to phone the guy several times but no answer, the driver tried for about 40 minutes (on a friday afternoon, sterling effort old chap!) to get hold of him/get the pallets moved but in the end had to give in to the luring calls of cold beer from his mrs.
Again the couriers are being really good, and will try and collect yet again on monday, providing the posts are strapped in some way to three actual pallets.
What do I do, I don't think the supplier quite understands what a pallet is? I've paid him and need the posts to erect a 1000m of stockfence but don't have any faith left in their ability to supply.
Any suggestions welcome