I keep swearing that I am going to leave HSBC - I've banked with them for over 30 years and they are worse than useless! It is just a pain to shift everything across (my main concern is asking customers to change payment details - everything is paid by BACS now and they know that is a massive hold over existing customers!).
Total thread derail but many moons ago my wife and I eloped to New Zealand to get married (just the 2 of us, it was ace!). We were delayed in Heathrow on the way out and I took the opportunity to call HSBC and explain that I was going to be abroad for the next 6 weeks and would be spending pretty heavily - please be assured that it was all above board etc etc (over the years I've done quite a bit of travelling and always use my current account debit card - not once have I forewarned the bank or had an issue with cards being stopped etc).
Everything was going swimmingly in NZ - we had arranged a wedding photographer and were to pay her in cash on our wedding day so we needed to draw a bit out and keep hold of it for said purpose. A couple of days before the wedding I couldn't get money out of a hole in the wall but I didn't think too much of it - we were in a little village and I assumed the cash point had run out of money (there was definitely money in the account).
Next day different town same issue - balls!
No problem thought I - there are HSBC banks in NZ. I popped into a massive branch in Auckland they day before we got hitched to be told they couldn't do anything...
'You are a global bank - your logo is on my card, I bank with you!' was all meaningless to them - naively I had bought in to all their marketing crap but it turns out there is no interconnectivity as far as customers are concerned...
Long and short of it was HSBC UK had stopped my card but made no effort to contact me (there was no shortage of funds in the account) - due to time differences and call centre opening hours I ended up having a phone call in the middle of the night before my wedding trying to get things sorted, and had to wait at a cash point on the morning of my wedding for it to pass midnight in the UK to allow me to draw out a second maximum withdrawal to pay the photographer...
And they've now closed all of the branches anywhere near here.
They charge me every month for banking with them, and my accounts are always in credit.
They have made it extremely difficult to draw out my own cash to make machinery/vehicle purchases when necessary, and charge for the 'service'!
I detest them - a truly horrible bloodsucking scourge of a company!