New Stihl online policy

[Triassic]

Now I agree that the prices of their products should be cheaper the closer they are to where they are manufactured,

easy-lift guy

we are part of Europe, so there is nothing to stop you buying Stihl products anywhere in Europe if they are cheaper than the UK.

[tarzan]

Ian based in south east London and my stihl dealer is the mutts nuts. And I have all ways used stihl. And when it comes to chains I carry 4 chains to each saw so I don't have to sharpen on site.

 

 

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[doobin]

And when it comes to chains I carry 4 chains to each saw so I don't have to sharpen on site.

 

Sent from my iPhone using Arbtalk mobile app

 

Good plan, I do similar. I make it even easier on myself by having only 12" 1.1mm bars for the 020t, polesaws, MS181, MS211 and MS250, then only 15, 18 and 24" bars for the big saws.

 

I bought a 8t sprocket from Rob D the other day, to make the MS250 really fly. I'm not going to use it because I would need a different from standard chain

[Stubby]

True not saying bad things about Stihl I sway both ways (saws that is) but the 560xp is sooooo sexy

 

Knock yer self out !

[mendiplogs]

Knock yer self out !

 

Hi stubby your right there WITH ROB D BAR it looks good and a good saw too on small stuff thanks Jon

[mad matty]

Echo for me know.....if this stihl policy is obviously going to continue.

well I suppose that's how you repay loyal custom!!!!

send them to another brand manufacturer.

ms362 may now be my last stihl purchase.

Cheers Matty

[humpo48]

Knock yer self out !

 

 

That does it for me!!

[Daniël Bos]

I think their online policy and it's new revision reeks peculiarly of Teutonic dictatorship...

Further to that I despise attitudes like that of SdiS, dobbing people in to improve your report with the big giant head of Stihl, and by giving intentionally bad service you are surely hurting yourself as well as "the brand" and the customer?

I walked in to a Stihl shop once when working far from home, got my saw fixed under warranty there and then (with well known interweb retailer sticker displayed prominently and proudly...) As a result of that service I've been there several times since for items I would have otherwise bought cheaper online.

 

Having said that, I recently needed a new saw for big wood and milling and in my opinion there is only one choice. Unfortunately it's Stihl.

My local Dealer was miles out on their best price (not to mention more than half an hour's drive away, ignorant staff and stock no spares for any saw) so I contacted A.N.Other dealer, many miles from me with whom I've dealt with on numerous occasion and without me asking they offered to send it out to my job-site free of charge.

 

If it ever goes wrong, I will post it back to the retailer it came from in the knowledge it'll be back with me in 3-4 days after posting. If I'd take it to my local dealer I may never see it again for my will have grown old by the time they've figured out which way is up...

If I'd take it to a dealer like SdiS, well let's say I'd make sure that no-one I knew would not get to hear about your "back of the bench" attitude!

[Stephen Blair]

L

[Stihl dealer in Scotland]

Again, lots of interesting comments. I don't really have any more to add, other than I just wanted to let you see the other side of the story from a dealer point of view.

 

I hope you all continue to run a profitable and successful business and as I have said before if I can help you with advice on technical problems I will do my best.

 

Cheers.