Legal action against company

[butters]

Hi everyone, 

 

This isn’t something to do with a company or person not paying but more looking for advice/opinion on a company that providing a service didn’t deliver at all. 
 

So this all makes sense had a lead generation company set up an ad campaign for myself. They said first month will be hit and miss which is understandable. But in month 2 and 3 they was producing leads that were 100-200 miles away or you’d ring and they didn’t even want a tree surgeon just wanted a painter or something stupid. 
 

they kept promising they would solve it but they never did and I never bothered renewing after the 3 month trail. Plus they said they would use Google ads and I signed up for the use of Google ads but in the end they used Facebook ads as they felt this would work better. I just feel this is false advertising. 
 

I understand that lead generation doesn’t provide leads or results but they have just produced spam and kept blaming other problems. In the end I had to teach myself how to use Google ads and produced really good results which is frustrating when they kept giving excuses when I could do it. 
 

would you reckon taking legal action for a refund for being missold a service and a service that wasn’t even working. Or am I just better off walking away.

 

 

Sorry for the lengthy post. 

 

[Mick Dempsey]

Caveat emptor.

[Essexlogman]

Line put and under are words that spring to mind move on and now you have got the hang of Google  Adwords concentrate on that and march forward hope this helps!

[spudulike]

It very much depends on the sort of money you paid out and whether the time going after them could be better spent generating your own leads.

Some of these companies are just con artists at best.

[Dan Maynard]

41 minutes ago, butters said:

would you reckon taking legal action for a refund for being missold a service

One problem is that you are not protected by consumer rights legislation, as you are a business - so if they have fulfilled the fine print in the contract then you have no leg to stand on. Maybe take some legal advice about whether there is a contractual case to answer, but even that is going to cost £250 an hour.

[Mark Bolam]

Legit companies are struggling to find work.

How an earth did you think these scum were going to do any better?

 

’TREE SURGERY FROM ONLY £99!’

 

Take it as a lesson and walk away.

[Joe Newton]

3 hours ago, Mick Dempsey said:

Caveat emptor.

Mick has a good point. Unless there were guarantees made you're going to struggle.

 

Not saying it's not possible, but it depends how much time/ money your willing to risk. You could easily spend more than you hope to recoup before you even get to a court claim. 

[doobin]

Just count your lucky stars you weren’t tied in to a years contract, that’s how these companies usually work. 
 

No cooling off or other consumer protections for business to business.