Dealing with problem staff that don't listen

[Chrissy]

This one comes up time and time again and im sure im not alone.

I had an irate customer complain today that my lads had dragged branches across the side of his rendered house leaving marks. He's within his rights to be upset about this and we will be going back tomorrow with a pressure washer to hopefully sort this out.

 

Thing is, the lads have been told time and time again to cut stuff smaller but insist on still doing the same thing, whether its just lazyness or they just don't give a toss I dont know. They are hard working lads and on the whole don't do an awful lot wrong. How would you tackle this? Im not sure legally I can make them pay for this sort of thing, nor would I want to be the boss to do that.

 

 

[waterbuoy]

Without knowing how importat they are to you, or any of the back story (if any), I think I'd be getting them to go back to the house with you to sort out the problem - but in their time, ie not paid - and to apologise to the customer themselves.

[Mark Bolam]

Is it literally beside a house, or up a side entrance beside a house?

[Chrissy]

Your bog standard side alleyway. Arm fulls of large branches bullied through rather than cutting them smaller and carrying them through in bundles.

[Chrissy]

Just to add there was ample time allowed on the job. They were done by 2

[Mull]

21 minutes ago, Chrissy said:

This one comes up time and time again and im sure im not alone.

I had an irate customer complain today that my lads had dragged branches across the side of his rendered house leaving marks. He's within his rights to be upset about this and we will be going back tomorrow with a pressure washer to hopefully sort this out.

 

Thing is, the lads have been told time and time again to cut stuff smaller but insist on still doing the same thing, whether its just lazyness or they just don't give a toss I dont know. They are hard working lads and on the whole don't do an awful lot wrong. How would you tackle this? Im not sure legally I can make them pay for this sort of thing, nor would I want to be the boss to do that.

 

 

You sound like a reasonable guy, sounds like the guys are shifting stuff quicker and getting the job done🤷‍♂️, not sure how you see that as lazy? But I do understand your grievance. Tell your guys that time is not the priority but tidyness is!

[woody paul]

Have you seen it, some people make a fuss over little things. Bucket of water and cloth sort most marks out 

[trigger_andy]

30 minutes ago, Chrissy said:

This one comes up time and time again and im sure im not alone.

I had an irate customer complain today that my lads had dragged branches across the side of his rendered house leaving marks. He's within his rights to be upset about this and we will be going back tomorrow with a pressure washer to hopefully sort this out.

 

Thing is, the lads have been told time and time again to cut stuff smaller but insist on still doing the same thing, whether its just lazyness or they just don't give a toss I dont know. They are hard working lads and on the whole don't do an awful lot wrong. How would you tackle this? Im not sure legally I can make them pay for this sort of thing, nor would I want to be the boss to do that.

 

 

Make them make the customer happy on their dime. They’ll not do it again. If they dont like it then time for them to walk, that’s unless you need them more than they need you then you best just suck it up. 

[Chrissy]

7 minutes ago, woody paul said:

Have you seen it, some people make a fuss over little things. Bucket of water and cloth sort most marks out 

Not yet no

 

[Mack]

14 minutes ago, Chrissy said:

Just to add there was ample time allowed on the job. They were done by 2

Think I know what the problem is here and im going to go our on a limb....job and knock fridays by any chance?