Servicing chippers

[Mick Dempsey]

That’s beyond the pale. 
 

Did he put the hours on the bill?

[doobin]

Was it just a service or did stuff need welding etc? 
 

Not that any main dealer can weld properly!!

[MattyF]

OK folks, think my new nickname might be "the gimp" feel free to comment!

Main dealer Tw160 service, plus 4 new genuine TW blades (£330 Inc vat).

Total cost ; £918.

Last year i did get a couple of days tree work off the dealership owner as he lives nearby.

Did they rebuild it?

[jfc]

Was it just a service or did stuff need welding etc? 
 
Not that any main dealer can weld properly!!

No, just service, no issues with it.

[kevinjohnsonmbe]

11 hours ago, MattyF said:

What machine kevin? I spend a day a week on Machinary, trucks and saws ,often wonder if it would be better paying a fitter a day a week as my knowledge is limited... thing is though I’ll know I’ll do it right what I can do other than pay for dubious at best for services that leave machines more prone to failure.

ArbTrak 150. I know what you mean about quality. It takes time to do it yourself but you’re looking at everything and going the extra mile rather than rushing through a tick sheet to get it finished before tea break. I seem to be constantly disappointed by big name, flash showroom main dealers whether it be vehicles or machinery. A small independent doesn’t have flash sales staff, admin, premises and bosses salaries to cover. The bloke on the spanners isn’t getting any big bucks, it’s all being pissed away on overheads. Won’t be taking my business back there. 

[kevinjohnsonmbe]

3 hours ago, Mark Bolam said:

I’m taking my TW160 in on Wednesday Kev.

It has to be a main dealer service to keep the warranty.

I’ll let you know how I get on.

 

Should I take lube?

As a courtesy, you’d expect them to supply & apply if theme gonna bend you up like a pretzel ?

Edited March 14, 2020 by kevinjohnsonmbe

[kevinjohnsonmbe]

4 hours ago, jfc said:

OK folks, think my new nickname might be "the gimp" feel free to comment!

Main dealer Tw160 service, plus 4 new genuine TW blades (£330 Inc vat).

Total cost ; £918.

Last year i did get a couple of days tree work off the dealership owner as he lives nearby.


 

Ouch!

 

The owner of the outfit I used lives just up the road. I’ve done a bit of stump grinding for him in the past. Nice bloke - but, I suspect, quite detached from the day-to-day business and customer feedback. That’s likely to change when I next see him!

 

Im about equal distance from the established depot at Fraddon, and the recently opened depot at Holsworthy. Both about 30 miles away. 
 

I don’t venture across the border often so thought I’d have a trip out across the Tamar to where the roofs are thatched. 
 

They had to send a fitter from Fraddon to Holsworthy to do the service ?

 

I wonder if the 2 hrs extra Labour I wasn’t expecting was his travelling time each way??

 

Id just have well have taken it to Fraddon in the first place. 

Edited March 14, 2020 by kevinjohnsonmbe

[kevinjohnsonmbe]

3 hours ago, Mark Bolam said:

I’m taking my TW160 in on Wednesday Kev.

It has to be a main dealer service to keep the warranty.

I’ll let you know how I get on.

 

Should I take lube?

Best be prepared....

 

 

[Con]

I've always done maintenance/servicing on my chippers, but for some reason, I always used to put the van in. I do both now, if it's beyond my abilities I have a mechanic friend and we do it together. 

The turning point came when a garage put a new battery on, when all that it needed was connections cleaning.  I know this because they reluctantly gave me the old battery, and i charged it and tested it. 

I suppose,  from their point of view, what could they charge for cleaning a terminal. Thing is  if they charged nothing, they might still have my business 

Edited March 14, 2020 by Con
Spelling

[kevinjohnsonmbe]

1 hour ago, Con said:

I've always done maintenance/servicing on my chippers, but for some reason, I always used to put the van in. I do both now, if it's beyond my abilities I have a mechanic friend and we do it together. 

The turning point came when a garage put a new battery on, when all that it needed was connections cleaning.  I know this because they reluctantly gave me the old battery, and i charged it and tested it. 

I suppose,  from their point of view, what could they charge for cleaning a terminal. Thing is  if they charged nothing, they might still have my business 

They don’t expect people to check / question their work....