Tricky customer Quibbling price after emergency job, what would you do?

[Agent-Arb]

Cheers Joe. Someone on here said it would be a learning curve to pursue it but if you do nothing then you learn nothing other than giving in

[openspaceman]

5 minutes ago, Agent-Arb said:

Cheers Joe. Someone on here said it would be a learning curve to pursue it but if you do nothing then you learn nothing other than giving in

Very pleased for you and you are right, glad you pursued it  and posted.

[dig-dug-dan]

6 minutes ago, Agent-Arb said:

Cheers Joe. Someone on here said it would be a learning curve to pursue it but if you do nothing then you learn nothing other than giving in

Really pleased you didnt give in. It sends a message out to people like this that they need to pay up same as everyone else.

I recently refused to give up whe  the local highways refused to pay for pothole damage. 6 months on, not only have the coughed up the money, but also the court fees on top, so in the end, the small guy can win against the big guys!

[Ian C]

One reason I don’t do or certainly try to avoid emergency work and I only ever do written quotes with email confirmation, you can send from site off a smart phone , saves so much hassle!

[Agent-Arb]

One reason I don’t do or certainly try to avoid emergency work and I only ever do written quotes with email confirmation, you can send from site off a smart phone , saves so much hassle!

Good points. So, moving forward I did think it worth sending a email before starting the job in future. Ideally, before loading up & setting off.

In terms of pricing. Some said too cheap, some said yeah but it’s just him & kit with no clear up. The customer thought it a bit steep & we seen how that’s just played out. Might be a good idea to work at a call out fee plus hourly rate in future - like other trades, so customer is aware it’s going to cost £X’s+ from the outset & get a confirmation email from them accepting that before starting any work. Should be getting paid for even looking ideally.

This customer did keep offering the “one-off non-negotiable” £200. Which I didn’t accept as I had a feeling if push came to shove the total could then be reduced to that.
Pffft! Chancer.
I had to give an update tho, especially as it’s good news! Cheers all

[Mick Dempsey]

You can still send THE letter though!

[Ian C]

Going forward why not give arb pro a try? I have used it fir over a year now and won’t be with out it, it’s saved me a boat load of hassle and covers everything you will ever need from an online system all for 50 quid a month!

[Agent-Arb]

You can still send THE letter though!

What letter?

[Agent-Arb]

Going forward why not give arb pro a try? I have used it fir over a year now and won’t be with out it, it’s saved me a boat load of hassle and covers everything you will ever need from an online system all for 50 quid a month!

Didn’t know that was out there. Looks good from the vid on their website. Same voice as ‘highly valuable walnut tree’ [emoji23]
Thanks

[eggsarascal]

13 minutes ago, Agent-Arb said:

What letter?

I'm guessing this one.