I ordered a special build flail from Approved in April, happy that it would take as long as necessary for the factory to manufacture and despatch. In August they contacted me to let me know it was built and en route to them. I was on holiday at the time, but paid in full when I got home (a month ago).
2 weeks ago I contacted Approved to see if I could collect as would be in the area, to be told that they were waiting for plates to make the hitch (this was part of the order, not something that was landed on them at the last minute). I know they fabricate their hitches on site in house (they turn out lovely work to their credit). Now they won’t return my calls or emails...
It is frustrating as they have incredible knowledge and supply brilliant products. Their customer service is missing though (I previously tried for 12 months to buy a radio control unit and valve block off them but ended up spending my money with Flowfit, who were happy to supply).
I like Andrew at Engcon and am sure he does all he can for his customers. I was told that my hitch would be with the dealer for fitting this week - it was apparently dispatched from the factory in Sweden on Tuesday last week. I’ve still not heard if it is even in the UK 11 days later - someone within the Engcon supply chain is telling porkies as it shouldn’t take 11 days for a consignment to reach a national importer from the factory surely? And there is no way something that valuable would be sent without any way of tracking its progress, so someone somewhere must know where it is?!
It isn’t just these guys though - I ordered a new digger at the same time as the hitch (would be weird to have the hitch with no machine I guess) and was told there was one immediately available within the dealer network to my spec. If turns out it didn’t have the as-ordered extra counterweight, but these are available ‘off the shelf’ so nothing to worry about! Except they aren’t, and nobody knows when one will become available......
Fuckwhittery all around as far as I can see, you spend your money and are treated like shite.