Steve Bullman

As a longstanding manufacturer in the industry, Timberwolf prides itself on providing the industry’s strongest customer support network. This network has been further strengthened today with the appointment of Charlies Groundcare as its newest dealer. Established in 2008, Charlies Groundcare specialise in golf, turf, commercial mowing equipment, agricultural machinery and, supported by the Timberwolf team, are now extending their established experience into the arb sector. Charlies Groundcare offer equipment sales and technical support throughout North Wales, mid-Wales, West Midlands, and Shropshire via its main dealership in Welshpool, Powys. Following the appointment as an approved Timberwolf dealer, prospective and existing Timberwolf owners alike will be able to easily access wood chipper demonstrations, technical guidance, and servicing. Charlies Groundcare have a number of trained technicians, as well as a fleet of support vans fully fitted with the latest equipment and technology, ensuring Timberwolf owners will receive an efficient and premium service when they need it. Guy Marshlain, Sales and Marketing Director, said: “We recognise that a customer’s experience with a dealer is an integral part of buying into the Timberwolf brand. Charlies Groundcare, with their technical experience and strong customer service, are truly committed to joining and supporting the Timberwolf community and we’re delighted to welcome them into our dealer network.” Timberwolf have over 30 dealer depots incorporating over 220 Timberwolf trained technicians across the UK. The service engineers from Charlies Groundcare will join the rigorous Timberwolf training programme to ensure that they too can fully-support Timberwolf owners to the high standard expected. Ross Holloway, Charlies Groundcare Manager, said: “We are delighted to become the newest member of the Timberwolf family offering this market leading product alongside our extensive range of equipment. We pride ourselves on exemplary aftersales service and look forward to extending this to the arb community. “We look forward to working with the team at Timberwolf, to provide demonstrations and support our new customer base.”

Leading woodchipper manufacturer GreenMech have recently launched their revamped website. The site has been designed with user experience at the forefront, offering straightforward navigation of the chipper range as well as providing comprehensive, technical guides on the products and services GreenMech offer along with general industry advice. The website has a clean, uncluttered design, improved functionality and streamlined content ensuring that the salient points for each machine are easy to find – whether you are an experienced chipper operator or you’re looking for your first machine. A first in the market, the site features a brand-new ‘product filter’ allowing visitors to specify their requirements by type, preferred fuel, capacity and/or towing limits to narrow the range down to a number of options that fit the bill. Along with the new product search features, GreenMech have added more downloadable content – product datasheets, operator manuals and servicing & technical videos which can be easily viewed and saved. It also features ‘the voice of the customer’, providing visitors with first-hand thoughts and feedback on machines from across the range. For their dealers, they have improved the breadth and depth of resources available which will make the support and marketing of the products easier than ever before. Commenting on the new site GreenMech Digital Design & Marketing Coordinator Carl Haffield said, "The previous website served its purpose but lacked some important content. In line with our continued business developments, it was the right time to develop our online presence. The new site is fully mobile/tablet friendly and contains innovative features to suit the modern arborist. We’re confident this new site will allow our visitors to have a very informative experience and will grow with us as we continue to expand our market offering." www.greenmech.co.uk