Educating some customers how to light a fire?

[AHPP]

Hand out flyers for the local scout troop to these disadvantaged customers.

[Inoff the Red]

OK, so some folk don't know how to light a fire. Isn't that a great opportunity to educate them as to how to do it, to explain what makes good firewood and why some cheap stuff is not worth buying?

 

Yes, it may seem obvious to many but for those that have lived in centrally heated houses and have just acquired a stove then it is a skill they do not have. Giving them the knowledge to get a good fire going is probably a great way of building a relationship with a customer and increasing your chances of repeat business. It is likely to be a much better investment than spending money on leaflets and flyers shoved through a letterbox or an advert in the church magazine.

[teepeeat]

OK, so some folk don't know how to light a fire. Isn't that a great opportunity to educate them as to how to do it, to explain what makes good firewood and why some cheap stuff is not worth buying?

 

Yes, it may seem obvious to many but for those that have lived in centrally heated houses and have just acquired a stove then it is a skill they do not have. Giving them the knowledge to get a good fire going is probably a great way of building a relationship with a customer and increasing your chances of repeat business. It is likely to be a much better investment than spending money on leaflets and flyers shoved through a letterbox or an advert in the church magazine.

 

well put.

Just because we have experience of lighting fires does not mean everybody has.

I am sure I have had the same reaction from people on electronics/IT forums when asking questions as I know little about the subject.

The person who comes back with a positive, helpful and non-patronising response gains my respect and potential business.

[cessna]

well put.

Just because we have experience of lighting fires does not mean everybody has.

I am sure I have had the same reaction from people on electronics/IT forums when asking questions as I know little about the subject.

The person who comes back with a positive, helpful and non-patronising

response gains my respect and potential business.

 

 

 

I entirely agree with you and Innooff the Red ,the trouble is, some of those that need the most help are beyond help because they are such know alls. May be a bit of a generalisation but sadly I do not think I am far of the mark. It is a bit of a strain for some customers to say gooday yet alone ask for advice on how to light a fire properly. "How dare you suggest I do not know how light a fire,it is your logs which are the problem"!!!

Edited December 10, 2014 by cessna
misspelling

[Billy68]

I'm always happy to help customers with lighting their fires, I've sometimes sat down and shown them while they make me a cup of tea. New customers get a free bag of kindling so that they get the idea. I always recommend they get a flue thermometer too.

[cessna]

I wish customers new to wood burning stoves would Google :-

"Lighting a wood burning stove" videos You Tube. There are some very informative videos on the subject , for helping people new to stoves to get their stoves going .

I like the one "How I burn wet frozen green unseasoned firewood in my stove",I like the air line for introducing more air!!

[cessna]

Norwegian firewood video sort of !!

A Portrait of Lars Mytting-290312 on Vimeo

[timtree81]

Oak is terrible to get a fire going and I get complaints from people regular , to burn a lump of oak you need a goo base !

[Hanser]

Norwegian firewood video sort of !!

A Portrait of Lars Mytting-290312 on Vimeo

 

Genius! I could be the hoarder type -if my wife let me have free rein :001_rolleyes:

[_tc]

Would love that book if it was in English.