Jump to content
Rob D

The line between giving and advice and educating..

Recommended Posts

I don't know where this line is exactly or how to draw it but this question comes up all the time.

 

From our point of view we have time to sell what we sell and provide some pointers - we don't have time to educate. How do you point this out to customers [politely]?

 

'I have a large oak tree come down in next doors garden, they said I can mill it, can I pop in and have a chat with someone about what I want to buy? I've never done milling before but am really keen to try it'

 

I try to answer by 'we can sell you what you want to buy and give some pointers but we can't educate from scratch as it would take minimum a full morning and we don't have time to do this.'

 

But it's an interesting discussion - for me it leads back to the opinion that everyone who uses a chainsaw should be required to do some sort of basic course [1 day?]. Not only because it's a dangerous tool but so at least it starts you on a road of building knowledge and taking the time, energy and some £ invested.

 

  • Like 1

Share this post


Link to post
Share on other sites
I don't know where this line is exactly or how to draw it but this question comes up all the time.
 
From our point of view we have time to sell what we sell and provide some pointers - we don't have time to educate. How do you point this out to customers [politely]?
 
'I have a large oak tree come down in next doors garden, they said I can mill it, can I pop in and have a chat with someone about what I want to buy? I've never done milling before but am really keen to try it'
 
I try to answer by 'we can sell you what you want to buy and give some pointers but we can't educate from scratch as it would take minimum a full morning and we don't have time to do this.'
 
But it's an interesting discussion - for me it leads back to the opinion that everyone who uses a chainsaw should be required to do some sort of basic course [1 day?]. Not only because it's a dangerous tool but so at least it starts you on a road of building knowledge and taking the time, energy and some £ invested.
 
Rob,

You provide lots of useful videos online for people to educate themselves i found them very helpful buying and setting up the mill. So I think you do a good job as a teacher already. If someone can't work it out from the vids then they probably need proper training.

Have you thought of offering an Introduction to Milling course? Obviously you would be charging for this, participants could maybe get a discount on milling products subsequently purchased.

A number of years ago I went on a one day chainsaw course for home users, we had to have PPE but no tickets required. There were about 15 people there so even at £40 a head it could be a profitable day.

Just a few of my thoughts.

Jan.
  • Like 1

Share this post


Link to post
Share on other sites

In your case Rob, you've put such a massive amount of effort into posting content here over the years, as well as your own blog, would surely make sense just to point them to one or the other.

  • Like 3

Share this post


Link to post
Share on other sites

Hi Rob you used to do a chainsaw  milling day as I did one with you not long after I bought my alaskan if I remember right it bloody snowed and you did cover all the basics even using the 12v sharpner but hey that was like yrs ago 

Share this post


Link to post
Share on other sites

There is no substitute for experience . If you have none you have to start somewhere  to gain some .  Not your worry  Rob .

Share this post


Link to post
Share on other sites
1 minute ago, Mick Dempsey said:

Your sharpening vid is the best I’ve seen, clear explanation and execution.

Major suck up Mick 😁

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Featured Adverts

About

Arbtalk.co.uk is a hub for the arboriculture industry in the UK.  
If you're just starting out and you need business, equipment, tech or training support you're in the right place.  If you've done it, made it, got a van load of oily t-shirts and have decided to give something back by sharing your knowledge or wisdom,  then you're welcome too.
If you would like to contribute to making this industry more effective and safe then welcome.
Just like a living tree, it'll always be a work in progress.
Please have a look around, sign up, share and contribute the best you have.

See you inside.

The Arbtalk Team

Follow us

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.