Failure to deliver

[kevinjohnsonmbe]

Are they REALLY suggesting you pay a hire rate on a machine you own and will (future tense) trade in against their new unit???

 

Sounds like you have patience and forbearance well beyond what might be considered reasonable.

 

Hand it over to a Rottweiler and if it adversely affects a prearranged contract task tell Rotty you want consequential losses too.

Edited December 18, 2016 by kevinjohnsonmbe

[Marc]

Thanks for all the advice.

 

My main concern is this really is the only machine to have in its class there is no other option....

 

Maybe I am to soft but I do understand the issues they are having, to some degree but my sympathy has gone as I informed the MD that the process could take a year to complete and was assured it wouldn't take that long.

 

Our part ex machine is not a patch on this machines capability so we are in a right old mess here.

 

I am flat out trying to run the day to day stuff hence it's only the weekend that I really get to think about it, and seeing the machines they are currently demoing to customers that are fit for purpose and us left hanging hurts.

 

So again I appeal to the anyone from this supplier who reads this tonight, do the right thing tomorrow.

 

Reverse the finance and provide a suitable loan unit or somehow fix the loan machine you have given us so it will be fit for our contract next month. Then we can renegotiate the finance as agreed less the discount.

[josharb87]

Reading between the lines on other threads marc has commented on, you're in a bit of a catch 22 situation, very specialist machine for the uk, one(?) dealer, that in the future you'd want good back up/service from, lawyers might burn this relationship.

 

Sounds disgraceful tbh.

[monkeybusiness]

I thought Bandit/Global were supposed to be the dogs danglies- this is very poor on their part. My limited dealings with them was very positive - your story here seems out of character and unbelievably poor.

I agree with Steven Blair - I've only ever been shafted in business when I've been too soft with companies and people. Be firm with them and don't rule out walking away from the deal - from your account they wouldn't have a leg to stand on under the sale of goods act. I can't believe there isn't another manufacturer offering a machine that will do your job - maybe start exploring other options elsewhere.

[skyhuck]

That's unbelievable Marc!

You are paying for a brand new machine for the last year and you still get to play with your old machine and their crap machine and he thinks you should count yourself lucky!

I think you are too close to this now, it will be exhausting 90% of your energy and brain function, you don't need this, especially in our job! The times I've made mistakes is been when my minds been elsewhere! Every problem I have had in business is because I've been too soft and always thought I'd be appreciated, pah! Bullys can smell kindness and just walk all over It!

Hand it over to a lawyer, stop the DD now right now online and make a Lawyer priority tomorrow and hand this stress over to someone else and go shopping for a new machine!

I'd also be keeping their old machine until you are refunded what you are out! You need some kind of lever.

 

 

This^^^^^

[Marc]

Reading between the lines on other threads marc has commented on, you're in a bit of a catch 22 situation, very specialist machine for the uk, one(?) dealer, that in the future you'd want good back up/service from, lawyers might burn this relationship.

 

Sounds disgraceful tbh.

 

This whole thread will probably do that... I didn't want to get this far but they barely respond to me in time now, any Swedish dealers that could help Josh? Was looking through Europe with no luck really.

In contact with the manafacturer but not holding my breath.

 

The dealers will probably blame me and not deliver.

[Peter]

There are other options, have you looked at terex/woodsman, morbark (dealer in Holland), or importing a conehead from the states?

[woody paul]

So you are dealing with dealer/ supplier, have you tried emailing manufacturer and stating what is happening and the way you are being treated.

[josharb87]

This whole thread will probably do that... I didn't want to get this far but they barely respond to me in time now, any Swedish dealers that could help Josh? Was looking through Europe with no luck really.

In contact with the manafacturer but not holding my breath.

 

The dealers will probably blame me and not deliver.

 

They have a Scandinavian dealer (Denmark) but i would guess (going on past experience of another make here) they will have some sort of agreement that a uk new machine sale has to go through a uk dealer unfortunately

[Watercourse management]

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