'I have contacted the dealer who like I said was rubbish hence why I’m here asking for some help'
As a dealer, I feel I must ask some qualifying questions as to your conclusion they were 'rubbish'
A. Is the saw within 12 months of a pro user warranty or 24 months for a homeowner user warranty...ie, are you a pro user of the saw?
B. If the saw is within the Stihl warranty period....are you the original purchaser, as warranty is not transferable
C. Was the saw purchased from an authorised Stihl agent......or could it have been purchased new, from an auction site such as ebay from someone who is not authorised to sell new Stihl products, and therefore cannot register your purchase for warranty on the Stihl dealer registration site (only authorised dealers have access to this, and registration MUST be done by the selling dealer upon sale..not the customer despite what some dodgy ebay seller might tell you.
D. Is the dealer who was 'rubbish' the same dealer you purchased it from? If so, did you state you have done your own investigation/repair work on the saw already? This could invalidate any warranty.
E. If it is not the dealer you purchased it from, did you originally ask this dealer to quote for the sale, and then purchase it elsewhere and are now asking for help from this original dealer from which you didn't accept their quote, and therefore decided not to purchase from? We get this a lot whereby we try to be as competitive as possible, and we will fully assemble and fuel/oil machines prior to hand over and demo the machine to the new customer- this costs money, so we cannot beat online prices, but get as close as we can- with the re-assurance that if there is an issue, we are more than happy to look after 'our' customer. However when a customer who we have initially spent time with and offer advice and a quote to, goes elsewhere just to save ten or twenty quid on our price, and then brings in this 'third party' machine with a warranty issue- don't be surprised if we aren't all smiley and happy about dealing with you.
F. For what reasons do you suggest this dealer is 'rubbish' any of the above??