Tiny echo!

[TimberCutterDartmoor]

Pretty much official. All Echo 2510s are to be recalled.

 

 

If you own one you will get a confirmation from the dealer you bought it off to stop using it. They will then be recalled.

 

Echo are offering all either:

 

 

• Full refund
  

OR

 

 

 

• You get a brand new CS280TES for the next few months free until the 2511TES is available (around Oct/Nov)
  
• When the new 2511TES comes out you can either buy your CS280TES for £99-00+vat or just return it - either way you get the 2511TES
  

 

Bad news but it strikes me that's a very decent offer from Echo. Fair play to them.

 

CAT mufflers do get flippin hot.

[Taupotreeman]

Is this Europe only or world wide?

[Al Cormack]

you know when something really scary happens up a tree, catches you by surprise and a little nugget sneaks out the back door.

One must then jiggles ones knee so that it tumbles down inside the trouser leg and exits smoothly.

(ineffective if wearing spikes)

 

 

😂😂😂 😂 😂

[Patlmc]

Good to see a manufacturer taking positive steps when a problem arises and acting in the interests of the customer rather than the firm.

 

This is a very honourable way of doing business and I think the the loan/purchase scheme is an excellent offer. I will miss the Tiny but I haven't noticed any problems with overheating though I do blow out the fins and the clutch cover at last parade.

 

Hats off to Echo for putting their hands-up straight away, I will be ordering a CS 390ESX in the full knowledge that Echo stand by their products and their reputation. Top effort.

[TimberCutterDartmoor]

Good to see a manufacturer taking positive steps when a problem arises and acting in the interests of the customer rather than the firm.

 

This is a very honourable way of doing business and I think the the loan/purchase scheme is an excellent offer. I will miss the Tiny but I haven't noticed any problems with overheating though I do blow out the fins and the clutch cover at last parade.

 

Hats off to Echo for putting their hands-up straight away, I will be ordering a CS 390ESX in the full knowledge that Echo stand by their products and their reputation. Top effort.

 

This.

[Treemover]

I agree, I bought an echo just the other night off Rob; super deal!!!

 

Sad to hear they are having issues; but also agree that echo have put us first.

 

I have always bought husky and Stihl; but not a fan of new offerings or deals passed down to my dealers.

 

Viva la revolution!!

[Turbo2]

Pretty much official. All Echo 2510s are to be recalled.

 

 

If you own one you will get a confirmation from the dealer you bought it off to stop using it. They will then be recalled.

 

Echo are offering all either:

 

 

• Full refund
  

OR

 

 

 

• You get a brand new CS280TES for the next few months free until the 2511TES is available (around Oct/Nov)
  
• When the new 2511TES comes out you can either buy your CS280TES for £99-00+vat or just return it - either way you get the 2511TES
  

 

Any idea of the 2511 TES specs?

[Taupotreeman]

No recall yet in NZ. If someone has an email or letter they would be willing to cut and paste and email to me?

[Old Mill Tree Care]

Yes this is customer service that I've never seen from the two 'big brands'.

Bravo Echo!

[Joe Newton]

Hypothetically, Rob, what would happen if one were to continue using the 2510 (accepting the risk of spontaneous incineration) until the 2511 were released?

 

While we're on hypotheticals, if a person had bought one of these Echos, and removed/lost the spark screen/retaining screw, and trimmed the exhaust cover, would Echo still be happy to take that saw back?