Advice needed about BT lines!

[Vespasian]

Last time BT came round to fix my broken line the fella came in the house to tidy things up.

I wish he didn't bother, cost me about £150 or more...

 

So yea, any chance to empty their pockets get on with it..

[Djvicke1]

It might be climbable to some, but a few lads have refused it including me and its in a pretty bad way (large crack in stem opening and closing in the breeze and also half decayed) not a massively tall tree (about 50-60ft) but a large spread and about 1.5m diameter with house under one side and lines under the other

[eagleye]

all i know is if the tree has failed in some way and the branches are on the BT line

forcing the line down below their regulation height BT will remove the line until the problem is removed then put it back up

reason being they don't won't the poles ripped down by a lorry if it catches the line

thats only any use to you if the poles on the other side of the road

[eggsarascal]

Disconnect the BT lines where the go into each property, take tree down then reconnect. Take a picture so you know which wires go back where.

 

Simples.

[Couldyajust]

We've been through this before but its possible to cut it and reattach it.

I've done it on a couple of occasions, (the cutting bit was accidental)

I can honestly say I have never cut one accidentally and I won't be cutting 2 bt lines accidentally on Wednesday come to that.

 

 

 

If the line only goes to 2 houses & they are both keen to see the tree come down then you will probably find there is a big coil of wire attached to one or both of those houses which can easily be dropped to create slack in the line. Often easier to do that than detaching it from the pole.

 

BT are usually very unhelpful although I did actually manage to get them to do something the other day. Had a very unstable pole leaning on a tree that was due to come down, homeowner got the BT engineer out & I happened to be passing at the same time so stopped to have a word. Just as they were telling the homeowner it was fine I offered to cut the branch it was leaning on to demonstrate the point subject to the condition they provided me with a written disclaimer saying they had assessed the pole & it was stable so if the pole fell over when I removed the tree I would not be liable for the damage. Look of panic on the engineers face, quick phonecall & they came out & put a stay on the pole.

 

Conversely a little while ago a pole did go over & landed among a row of conifers I was due to take down, BT had been out the night before said they would be back first thing in the morning to sort it. Turned up at lunchtime disconnected the 4 lines attached to it then announced they had no way to get the pole down out of my way as they were waiting for another crew to do that so I ended up taking the pole down for them so I could finish up the last 2 trees & get out of there

[john p]

I've done a couple over the years. Never been charged

[Mortimer Firewood]

I can honestly say I have never cut one accidentally and I won't be cutting 2 bt lines accidentally on Wednesday come to that.

 

 

 

If the line only goes to 2 houses & they are both keen to see the tree come down then you will probably find there is a big coil of wire attached to one or both of those houses which can easily be dropped to create slack in the line. Often easier to do that than detaching it from the pole.

 

BT are usually very unhelpful although I did actually manage to get them to do something the other day. Had a very unstable pole leaning on a tree that was due to come down, homeowner got the BT engineer out & I happened to be passing at the same time so stopped to have a word. Just as they were telling the homeowner it was fine I offered to cut the branch it was leaning on to demonstrate the point subject to the condition they provided me with a written disclaimer saying they had assessed the pole & it was stable so if the pole fell over when I removed the tree I would not be liable for the damage. Look of panic on the engineers face, quick phonecall & they came out & put a stay on the pole.

 

Conversely a little while ago a pole did go over & landed among a row of conifers I was due to take down, BT had been out the night before said they would be back first thing in the morning to sort it. Turned up at lunchtime disconnected the 4 lines attached to it then announced they had no way to get the pole down out of my way as they were waiting for another crew to do that so I ended up taking the pole down for them so I could finish up the last 2 trees & get out of there

 

Stick £130 on the bill cut the line at start of work ring bt at around 11 they will be there fix job done. If they get there early give him a few quid to wait.

Or do what eggs said

[scraggs]

And if the home owners report it, BT have to repair it within 24hrs IIRC.

 

Sadly this is bollox, we have a faulty business line and we are coming up to eight weeks and still hasn't been sorted, and business lines are supposed to be a priority.

They are a bloody disgrace.

They may tell you it's 24 hours, but they sort it when Openreach get there, if it's an easy fix then it can be quick, but if it requires equipment not on the vans it a whole different ball game.

 

Eggs has the best idea.

Edited November 23, 2015 by scraggs

[Scott Walker]

Sadly this is bollox, we have a faulty business line and we are coming up to eight weeks and still hasn't been sorted, and business lines are supposed to be a priority.

They are a bloody disgrace.

They may tell you it's 24 hours, but they sort it when Openreach get there, if it's an easy fix then it can be quick, but if it requires equipment not on the vans it a whole different ball game.

 

Eggs has the best idea.

 

Gotta to agree with this my wife's parents were without a phone/Internet for a month due to a faulty line.

[felixthelogchopper]

Sadly this is bollox, we have a faulty business line and we are coming up to eight weeks and still hasn't been sorted, and business lines are supposed to be a priority.

They are a bloody disgrace.

They may tell you it's 24 hours, but they sort it when Openreach get there, if it's an easy fix then it can be quick, but if it requires equipment not on the vans it a whole different ball game.

 

Eggs has the best idea.

 

That buggers that idea, then.