Timberwolf launches the All-New TW 230DHB

[Timberwolf Official]

I have the new Timberwolf 240 and I'm sorry to say that I'm having lots of issues with it that's cost in me lots of money in down time. It's under warreny and lister wilder who I bought it from are being spot on in dealing with the issues as and when they appear but it's still meaning lots of days without a chipper. I've had a hopper that has cracked and split, a radiator guard that has vibrated itself to pieces, a feed roller casing that has literally fell to pieces, a air intake cover snapped off, and a spout clamp that keeps working itself loos. All this in less then 6 months of owning the machine. I love my other timberwolfs but I can't help but think that they maybe throwing these machines together without proper and rigorous testing before sending them to market.

 

I hope they get it right with this machine. As if I get many more problems I may have to start demanding a swop for a 230!!

 

Sorry to here about your problems - we do thoroughly test products before launch and work hard to give you the best possible machine - in your particular case we have obviously let you down and I apologise for that.

 

 

I have sent you a PM but rest assured I'm on the case and will get this issue resolved to your satisfaction.

 

 

Cheers

 

 

Jeff

Partner and Technical Director

[clearviewtrees123]

3 office boys

[clearviewtrees123]

After reading post after post about how easy it is to move a sub 750kg machine around on your own we did our own testing yesterday on a flat lawn. 3 people is the result.[ATTACH]164305[/ATTACH]

Nasty responses on a postcard please.

 

 

Sent from my iPad using Arbtalk

 

sorry forgot to quote.

 

it took 3 office boys to move it on flat ground

[clearviewtrees123]

well I've put my name down for one of these chippers, and its coming early october.

I will be selling my 2011 tw150dub currently on 450hrs. Only selling as i want this new chipper. £10k no vat if anyones interested, its in mint condition. call me on 07894855939

Im not on here allot so best to call me if interested. Located Brixham, Devon

[treeman22tyger]

After having a demo from courtesy of Phil Edmonson @ Spectrum Plant, and despite my earlier reservation, we should be ordering one this Friday at the APF.

 

Look forward to seeing you there Richard and Phil.

[nottsarb]

I had one on demo from our local tw dealer and we also had a quad chip on demo the tw is a fantastic machine there is very little difference between the tw and the quad chip I purchased a quad chip as it has the turn table which is a fantastic addition.

[swinny]

I had one on demo from our local tw dealer and we also had a quad chip on demo the tw is a fantastic machine there is very little difference between the tw and the quad chip I purchased a quad chip as it has the turn table which is a fantastic addition.

 

Whats prices on both if you dont mind me asking

[Rick2517]

Sorry to here about your problems - we do thoroughly test products before launch and work hard to give you the best possible machine - in your particular case we have obviously let you down and I apologise for that.

 

 

I have sent you a PM but rest assured I'm on the case and will get this issue resolved to your satisfaction.

 

 

Cheers

 

 

Jeff

Partner and Technical Director

 

After making this post a week ago I was sent a private message by Timberwolf, it was sent within minutes of making the post. I was then rang first thing Monday morning by our area manager and asked if we could arrange a meeting with them to discuss the issues we have had with our machine, two days later a member of staff from Timberwolf drove down to bristol on the night before and had to sleep in his car so that he could be at our yard first thing to catch us before we left for site. We discussed the issues we have been having and quickly came to a resolution which I am now very happy with.

I'm genuinely blown away by the level of service provided by Timberwolf and my confidence in them has been restored. I think any new product will have its faults but if you buy from a company who isn't going to hideaway when you need them rectified then it's not a problem.

 

Thanks Timberwolf

 

P.s I was not asked in any way to make this post, I just felt it was well deserved

[Scott Walker]

Well done Timberwolf look forward to seeing them at the Apf.

[lan3y1]

So what are your issues with the tw240 ?I have one it's ok apart from I have to shovel up wood chip from behind the van everytime I do a conifer job! That's the only issue so far other than that I'm 95% happy.