" While youre here..."

[dogman]

"While youre here, can you just..."

 

What do you normaly say ?. I arrived at a job this morning, to remove a small conifer & a couple of bushes, to be met a pile of cuttings/branches hacked off every other bush in the garden, that needed chipping.

I was going to charge £75/80 for the work i was intending to do, which would of been a builders bag of chippings. The pile they'd left doubled that, i did'nt quite double the price, but did charge more.

 

And got to cut next doors grass, so not a bad day realy.

 

Rob

[dig-dug-dan]

When they say that, they expect a freebie. If they were really handy with a kettle and the biscuit tin, I would show leniency, but otherwise charge the going rate.

[Gray git]

Good reply I picked up on was...

Yes, certainly, no problem, - do you want that itemizing separately On the invoice or just all together? ( big smile all the time)

[doobin]

A very astute poster (can't remember who)m once stated upon here that:

 

"'Can you just?s' start at £30 plus VAT"

 

Wise man.

[Brick100]

There is no such thing " as can you just" in my book, it does my bonce in when customers expect extras. I never refuse but even small things are costed and billed for, on the up side have never had any complaints

[onyx landscaping/fencing]

just got back from one now. went to replace a fence and on arrival got can you just re felt the shed roof while your at it. just told them the price and got on with it

[Shane]

If its a tiny amount I wouldn't bother. If it's more significant, or they are a customer you're not really fussed about I tend to say something like,

'Shouldn't be a problem, just give me 5 minutes and I'll price it up for you - it's better for everyone to avoid surprises'

Only ever had a couple decline the extra work - both due to deliberate overpricing.

 

It could also depend on whether it would over-fill the van and require another trip.

[dogman]

Thanks folks, looks like i was right. Don't mind doing a couple of little things, but this was a bit much.

 

Rob

[oldwoodcutter]

The sometimes annoying thing is,they've been thinking about these extras since the day they accepted your quote,sometimes planning it for weeks in between times, before springing it on you.

[NoRush]

I prefer "While you're here, i'll pay you or can you just i'll pay you extra, otherwise i'm in a hurry and cannot do it today