Arbtalk Members Reponses to Stihl's Online Policy

[Honey Bros]

Why not let Stihl know how you feel regarding their online selling policy?

 

Give a constructive response here and as a a Stihl dealer, we will forward them on your behalf and enlighten Stihl as to the feelings of current Stihl customers.

 

Keep them clean and constructive, we will publish them on our website too.

Edited May 29, 2013 by Honey Bros

[Daniël Bos]

I was taught: " if you don't have anything nice to say, don't say anything at all. "

 

So here goes:

 

 

Dear people at Stihl,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Regards,

 

Daniel Bos.

[MWArb]

Dear Stihl

 

I am (soon to be was) a loyal customer that works in the arb industry and uses Stihl products on a daily basis.. one of millions I would guess.

 

I recently found out about the changes in your policy that no longer allows me to buy your products online. I'd like to place on record that for machinery I am 100% in favour of a face to face exchange. However, I like millions of others rely completely on a next day delivery service on parts and ppe that keeps me working and my family cared for.. your change in policy means I can no longer use your products, I do have a good local dealer and unlike a lot of others I don't mind paying higher prices (which all local dealers will be as they no longer have competition) but I don't have the time or the extra fuel required to use him on a regular basis and most small dealers don't maintain high stock levels meaning more visits as well as time waisted and jobs either cancelled or heavily delayed not only costing me more money but destroying my great customer service and satisfaction record.

 

I feel that though this is a commendable move to help your dealer network, you've neglected the people that matter the most, your customers. This is not about prices or machines for me, it's simple availability on parts and ppe.

 

I hope this reaches a sympathetic ear.

 

Yours

 

Former customer Martyn

[Rich2484]

I have been very loyal to stihl throughout my time both in arb and repairing machines. I have rated them well above any machine going. Now I can't, the repairs will suffer and my prices will increase greatly as I will have to travel to collect parts and this will have to be charged to the customers. Instead of me paying a few pounds for postage costs that I instead pick up the cost of and I don't transfer this cost to the customer. Now I will have no choice.

 

This could or will make me loose customers who have been loyal to me and recommend my work. This is not on and if this goes ahead I will not be taking any machines on that require parts to be fixed. Stihl machines can rot in a skip.

 

Get a grip stihl and move on. It's 2013, the world shops online now, or you will become one of the high street shops that are struggling as everyone goes online.

 

Richard Flowerdew, Dover.

[mendiplogs]

Why not let Stihl know how you feel regarding their online selling policy?

 

Give a constructive response here and as a a Stihl dealer, we will forward them on your behalf and enlighten Stihl as to the feelings of current Stihl customers.

 

Keep them clean and constructive, we will publish them on our website too.

 

HI MARTIN HONEYS i TALK to day it like nock your head :bash::bash:just a waste time what a STIHL REP SAID TO DAY IT SOME DEALERS OWN FAULT SO WHAT CAN YOU SAY THANKS JON

[Hodge]

Dear Stihl, after the trouble I have had with Husqvarna I have now started buying Stihl, however now this new online policy is being introduced I guess I won't be buying Stihl products now, I feel this is a very stupid policy on your part, yes I understand if buying a chainsaw but chainsaw pants?? If something breaks while at work I can order online and I will have it the next day, if I can't buy online then I would have to take time of to drive an hour to my nearest Stihl dealer and that's only if they have what I need. I suspect you will loose a lot of customers when this policy comes in.

 

 

Sent from Outerspace.

[Tony Croft aka hamadryad]

look on the brightside, its going to be harder for the non pro, your enemy to buy them.

 

though more likely to nick em off YOU!

[face cord]

I thought this policy was around for a few yrs already same as for husky saws?

 

I probably will never buy any stihl stuff new because of it anyway as its annoying.

[mad matty]

Dear stihl...

 

Have been a loyal stihl customer for over 15 years....to be told i have to deal with my local agent( new forest farm machinery). I find this insulting at the least, my local agent is overpriced and not at all interested in being competitive. As long a I supply proof I am a professional user,what the problem with mail order?????

[Mark Bolam]

I can understand the policy on saws and machines.

 

Extending it to parts and consumables is utter madness though.

 

WHYYYYYYYYYYYYYYYYYYYY?????