First Impressions & "Corporate Image"

[Syd_B]

Hi Guys

What do you wear & drive when you go out and price up a job? Do you rock up in your tatty unimog with attached chipper & box wearing your chainsaw kecks and scruffy boots & T Shirt, or do you arrive in a gleaming Audi wearing an Armani Suit? Two extremes I know but they demonstrate my point.

 

I know a professional image is important, but how do you put across as being a professional without looking like either a scruffy tramp or a yuppy?

 

Cheers guys

[Grass hopper]

keep a clear top with company logo on it in the car/truck and a can of smell good spray , just take your boots off before going in the house.

[Daniel Jiggins]

I just look presentable but not over the top, Turn up on time and when you say you will goes further than appearance!

 

 

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[Quercus-90]

I ware my smartest clean uniform (polo and sweatshirt) and take the sign written van.

but most important, a smile and positive attitude

 

 

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[mad matty]

agree with daniel, i normally rock up after a job, so just dust the sawdust off, it's what you say more importantly,

[oldwoodcutter]

I continue to make an effort with attitude and image but sometimes wonder if its worthwhile. Nowadays it seems that potential customers are only going to give you the work if you are £25 cheaper than any of the last 6 contractors that walked through their gate in the last few days.

[Old Mill Tree Care]

I continue to make an effort with attitude and image but sometimes wonder if its worthwhile. Nowadays it seems that potential customers are only going to give you the work if you are £25 cheaper than any of the last 6 contractors that walked through their gate in the last few days.

 

SAd but true.

[Le Sanglier]

agree with daniel, i normally rock up after a job, so just dust the sawdust off, it's what you say more importantly,

 

I agree, Nothing wrong with work gear and sawdust, it shows at least someone trusted you!

[likeitorlumpit]

I don't really care that much. It's whats under the surface that matters.

[Shane]

I've asked many people about this over the years and their answers collate to something like-

1. If you turn up in an expensive looking car - 'youre making too much money'.

2. Turn up in a banger of a works van - which lay-by do you live in?

3. Turn up in a decent works van or car - 'lets see what he has to say'

4. Turn up late without calling first - 'my time is not important to you'

5. Talk to them like the Paul Whitehouse 'geyser' character - 'No way'

6. Umm and err about price -'This guy has no idea

Positive things to do...

7. Smile and be polite

8. Listen (not just hear) when the customer is talking

9. Offer advice on consequences but DONT tell them what needs doing

10. If it might be a TPOd tree - ask them (if it is and you haven't asked it looks bad)

 

and wear what you like...