Pretty sure I’m gonna fail CS30/31

[pleasant]

On 28/02/2025 at 09:13, Vigen Tigen said:

Pissed dealer! Who's doing who a favour here? You need to find a dealer who's going to appreciate your business as any business owner worth their salt will know, it takes between 5 to 10 times more effort to find a new customer than it does to keep an existing one. When you're in 'conscious incompetence' mode (the second of the four stages in the learning process) the last thing you need is defective equipment adding stress. Good luck

Absolutely spot on. Cheaper to keep customers than to find new, but from what I read he bought it online as his local dealer couldn't supply within a time frame that suited (for whatever reason...possibly supply from Stihl) The OP, paid his money to this dealer 'down south' so his contract is with them. The distance selling regs are much more stringent, giving a consumer more rights and for longer, than face to face sales. If the purchase was made within a stipluated time (which is generally longer for online sales) then the supplying dealer must offer a replacement or full refund....you do not have to take it to a dealer local to you- despite what they say. If it was purchased from his local dealer and is it confirmed it is an issue covered by warranty, then if it's within 30 days of purchase you are entitled to a direct replacement or refund. After 30 days, then a repair can be offered and if this still doesn't cure the issue, then you can ask for a refund or replacement. I can sympathise to a degree if the case is, his local dealer couldn't supply, so he purchased elsewhere, now has an issue and now wants that same local dealer to bend over backwards to help....which they are, but obviously prioritising their own customers machines, thus this machine is going a bit further down the queue.Not an ideal situation for both parties. I think the OP should have said no...(assuming it's still within the period for online sales where you can demand a refund or replacement) to the people he bought it from, and asked for a refund or replacement, or, been a bit more candid and taken it to the next nearest dealer to him, rather than the one he normally uses, knowing it would irk them and thus potentially sour a trading relationship.To be honest, a lot of customers don't actually think about what they are doing and saying, when it comes to 'relationships' and can work both ways.

 

Incidentally, been a few years (probably nearer 40) since I last heard the 'conscious incompetence' phrase, whist doing my sales management training. Brought me right back seeing that!

Edited Saturday at 10:00 by pleasant

[kram]

Its hard to fail cs30-31 unless your working unsafe. Doesnt matter how bad you are at a hinge, he will be watching for chain brake and how you move with the saw. Be as slow as you like on the felling.

 

What was wrong with the ms212?

 

 

 

[CCTree]

It was a Stihl supply issue and they couldn’t get one til well after the course, so usual supplier suggested I went elsewhere. 

Supplier of the tool was not willing to refund or replace and were pretty useless over the phone. I’ll not be using them again even if hell freezes over. 
 

Either way, I’ve got loan of a chainsaw for Tuesday and I’m familiar with dismantling it etc. Yesterday was a better day - hinges more consistent, trees landing on the target stick etc. 

 

Thanks for anyone who gave useful suggestions on ways to improve. 

 

Just got to not fk it up on the day now…

 

@kram ms 212 would start and run fine, but would refuse to reach full revs inconsistently. It then started cutting out on anything that was a little sturdier to get through, but intermittently.

 

Checked spark plug - all ok, correct colour, fuel, swapped fuel for motomix, took air filter out checked it and intake, checked fuel filter and position etc. Didn’t want to dig any deeper as it’s new. (If it was out of warranty I’d have pulled it apart tbh) 
 

 

[Spruce Pirate]

On 28/02/2025 at 17:55, kram said:

Its hard to fail cs30-31 unless your working unsafe. Doesnt matter how bad you are at a hinge, he will be watching for chain brake and how you move with the saw. Be as slow as you like on the felling.

 

What was wrong with the ms212?

 

 

 

 

 

I don't disagree with the speed thing, slow shouldn't be a problem, but I'd far rather see a good hinge than a chain brake snapping on constantly!  Bad hinges make trees go out of control and in a ground based felling scenario this is far more dangerous than a correctly tensioned chain being un-braked.  That is also not to say you shouldn't be applying the chain brake - you definitely should - but in terms of safety proper directional control is far more important.  This is, obviously, just my opinion.

[Stubby]

My lad just passed , also his rail work tickets , theory and practical and the first time he ever picked up a saw was 2 weeks ago when I showed him the basics . He has now done a weeks work for a firm in Hampshire and is loving it . One piece of advice I gave him was " leave your phone in the truck "  Apparently I was wrong there as they need them to blue tooth to their coms in their ear defenders ! 🙂 Silly me !

[Mick Dempsey]

16 minutes ago, Stubby said:

My lad just passed , also his rail work tickets , theory and practical and the first time he ever picked up a saw was 2 weeks ago when I showed him the basics . He has now done a weeks work for a firm in Hampshire and is loving it . One piece of advice I gave him was " leave your phone in the truck "  Apparently I was wrong there as they need them to blue tooth to their coms in their ear defenders ! 🙂 Silly me !

Great news, how old is he?

[Rich Rule]

Stubby’s youngest is 48.

[Stubby]

7 hours ago, Mick Dempsey said:

Great news, how old is he?

He is 26 Mick . Just recently given up teaching at Emsworth school . He wanted a job where you start at such and such o clock and finish at so and so o clock .  With teaching it was 24/7 . He was a good teacher and they were sorry to see him go but the last 6 months he was miserable .

[Dan Maynard]

1 hour ago, Stubby said:

He is 26 Mick . Just recently given up teaching at Emsworth school . He wanted a job where you start at such and such o clock and finish at so and so o clock .  With teaching it was 24/7 . He was a good teacher and they were sorry to see him go but the last 6 months he was miserable .

My wife is an ex-teacher too. It's baffling how the system is set up to thrash the staff and then be confused when teachers leave.

[pleasant]

My wife works in a primary school, and teaching anything now is way down the list of 'priorities'  firstly, she is considered a care worker, then social services, then a nurse, then a policewoman, then a surrogate mother, then a counsellor......all for the new breed of kids...who incidentally arent used to being spoken to and are even less likely to communicate back other than a grunt. Sitting still and listening are a thing of the past unless they have an electronic device. Communication is something they havent learned. 

 

When my wife started all new intake had to be toilet trained. If still in nappies, they werent accepted. Now they are told they have to accept them......so after all these years of campaigning to protect kids from kiddy fiddlers parents are happy to let complete strangers have a rummage around with their child to take them to the toilet and change nappies

 

My wife has refused....who want to be accused of that!!! 

Edited 19 hours ago by pleasant