Mail order restrictions by Stihl?

[Ian C]

Husky are the same now. Jon go to Harlands, yes there a bit more expensive the the service is spot on and like Frank says easy to go back if you have a problem.

[david]

tell your local the best price you can (cant) get it at and see if they can match it.

 

[Jon Lad]

Husky are the same now. Jon go to Harlands, yes there a bit more expensive the the service is spot on and like Frank says easy to go back if you have a problem.

 

My mate tried to get a crown wheel for the cutter head on a pole hedger and Harlands said they couldn't sell it and tried to flog him a complete head.

He just took it off an old one we had in the end, as Pickles at Otley were as awkward about it, tried to tell him it couldn't be repaired.

[Mark Bolam]

Am I right in thinking this only applies to your INITIAL purchase from the dealer, and subsequent purchases can be sent out?

 

May be wrong here, mind.

 

Good idea for a start up business though.

 

http://www.facetofacemotorcyclechainsawcourier.co.uk

 

My idea, my royalties.

[Rupe]

Its all to do with customer service,Stihl are very proud of their products and their service, buy from your local dealer, they can give you the personal touch, advice / after sales service etc etc. Get to know your local dealer and spend some money and you should usualy get good prices too.

 

 

Yeah right!! Its so that the dealer franchise is worth something. Without that in place one dealer would sell to the whole country for 1% and the network becomes useless and the value of products downgraded. By banning postage sales they can keep the sale prices up and the percieved value of the product remains high.

[mpb]

I witnessed a chainsaw hand over at my local dealer to a new chainsaw user. To put it nicely it scared me what he was showing them.

 

Martin

[Ian C]

My mate tried to get a crown wheel for the cutter head on a pole hedger and Harlands said they couldn't sell it and tried to flog him a complete head.

He just took it off an old one we had in the end, as Pickles at Otley were as awkward about it, tried to tell him it couldn't be repaired.

 

Never had a problem with any parts at Harlands, Rocket ron is spot on, find then very helpful.

[anadromous]

I think i know the dealer in Devon, My Local. They are selling some good looking Japanese power tools without postage restrictions i believe. checkout tanaka and shin daiwa

[Jon Lad]

Yeah right!! Its so that the dealer franchise is worth something. Without that in place one dealer would sell to the whole country for 1% and the network becomes useless and the value of products downgraded. By banning postage sales they can keep the sale prices up and the percieved value of the product remains high.

 

No one dealer would dominate the market. They would be in the same boat as the rest of us and have to compete for customers. The products they sold would be priced by the free market not fixed between themselves.

[Pro Gard]

Once you have had a face to face hand over or if you were a customer before the policy change then, most places will still post.