Jo Beau ripping off their customers!

[Gardenscape]

I am an owner of my second Jo beau machine and currently still own two, the M500 and M400. Last week the throttle cable housing had got chewed up for the M500. I give Global Recycling a call for a replacement and they come back to me with a price of £200! I nearly fell off my chair! I told them straight and said I ain't paying £200 for a cable and a cheap throttle lever, I'll repair it myself. Jo Beau don't sell the cable separately. You have to buy the throttle and cable together, so they can rip you off with their daft prices. I figured I could buy some mountain bike brake cable and crimps and thread the original steel cable through the new housing and it worked a charm. It cost me £8 and an hour's work and works lovely. 

 

 

This is what Jo Beau are charging £200 for. No fancy engineering here. Anyone with the same issue, save your money.

 

[Ty Korrigan]

FSI parts are the same.

 I believe Spectrum recently wanted £400 for a Honda fuel tank for a GX390

Same part can be found for £40 elsewhere.

 I don't expect sellers of spare parts to register with the charities commision but surely a reasonable tarif would also build brand loyalty.

 Don't talk about Briggs and Stratton...

     

 

 

 

[Hodge]

I had a similar issue with Jo Beau. I cracked one of the main cutter wheel bearings on my old B3710 and called up for a bearing, they didn't have one and said they would need it sending from Jo Beau, it would take a week and cost X amount plus shipping etc.....this was a no go for me as I needed the machine sorting asap. I got the part number off the old one and got on google, Bearing boys sorted me out in 24hrs.

[Dan Maynard]

I never did get a price for new cables for my M500 from Global, but changed out the forward/reverse control cables using tandem rear brake cable which came from Wiggle - son's idea of how to get super long ones.

Edited May 21, 2022 by Dan Maynard

[marne]

200 for a throttle cable, their customer service definetly wants to be avoided! Holy moly. 

States, that machines with proprietary parts have to be avoided as well. 

 

[dumper]

Local trailer dealer will make these to length and fit the correct end much cheaper than oem 

[NJA]

In fairness I may be wrong but the huge margins are very likely to be from the manufacturer rather than the dealer.

Eg a genuine recoil for the common Honda GX160 engine is about £120, a non gen from the same supplier about £20.

[doobin]

1 minute ago, NJA said:

In fairness I may be wrong but the huge margins are very likely to be from the manufacturer rather than the dealer.

Eg a genuine recoil for the common Honda GX160 engine is about £120, a non gen from the same supplier about £20.

The thread title is ‘jo beau ripping off their customers’

[NJA]

1 minute ago, doobin said:

The thread title is ‘jo beau ripping off their customers’

🤦‍♂️oh yea, true.

[Gardenscape]

1 hour ago, Hodge said:

I had a similar issue with Jo Beau. I cracked one of the main cutter wheel bearings on my old B3710 and called up for a bearing, they didn't have one and said they would need it sending from Jo Beau, it would take a week and cost X amount plus shipping etc.....this was a no go for me as I needed the machine sorting asap. I got the part number off the old one and got on google, Bearing boys sorted me out in 24hrs.

I've had the same issue with waiting times. I had to wait weeks for some new rear wheel swivel forks as they had to come from Belgium. Glad you got it sorted.👍🏻