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So, I’ve got a customer who, long story short wouldn’t pay the remainder of a bill that was due in May. When we threatened small claims court, he accused our staff of damaging a self driven lawn mower.

 

the issue, he claims, is that by not leaving at least 2 inches of a stump, the lawn mower can drive over the stumps, therefore damaging the lawnmower.

 

We were never made aware of any requirements for the lawnmower at any stage.

 

Does anybody have any experience in dealing with dodgy claims from even dodgier customers

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Just crack on with small claims mate, no one will be interested in his bullshit, he’s just a chancer.

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Use Thomas Higgins - set up an account (quick/easy/peanuts) and let them send the proper solicitors letters. It normally flushes the money out before court, and they also automatically calculate the additional interest you are likely to be awarded by the courts and chase that at the same time as the original debt. 

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Whether that was the agreement or not, I can't see how he can still claim from you, it was their actio s that done the damage.

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sounds like hes a bit of a aunt. 

suggest posting his address to local trades with your comments advising against working for him.

 

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Mark has it spot on . Simples .

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Utter waffle!

 

Ignore and go straight to Thomas Higgins (I also have used them), all very straight forward, so cheap and completely above board in legal terms. Good luck though you will not need it taking this route.

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43 minutes ago, Chipperclown said:

Utter waffle!

 

Ignore and go straight to Thomas Higgins (I also have used them), all very straight forward, so cheap and completely above board in legal terms. Good luck though you will not need it taking this route.

Which bit is utter waffle clowny ?

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