Customer wants money off the quote?

[Rennie29]

Went to price a job a couple of weeks ago, the customer said he was waiting on a few other guys coming. I sent him the quote of £550, he replied at the time saying he will review it. Now 2 weeks later hes messaged to say he wants me to do the job but its slightly over his budget... could i do it for £500? 

 

Not bothered about the 50 quid but the fact this guys got at least 3 quotes... i must be the cheapest and hes still got the cheek to ask for something off it.

 

This seems to be happening more often now and was wondering how everyone else responds to people trying to get money off just for the sake of it.

[spudulike]

Just ask him what bit of the job he doesn't want done so he can save £50!!

[trigger_andy]

Tell him it’s now £600, but you’ll drop it to £550 as a gesture of goodwill. [emoji16]

[maybelateron]

I just tell them I have quoted as low as I can anyway. Or you could say you'll drop the price a bit for guaranteed payment on the day, with invoice provided.

[Chipperclown]

Simple response is "Why".

[kevinjohnsonmbe]

Don't assume he either has other quotes or that yours is already the lowest.

 

All you know for sure is that he's asked for you to sharpen your pencil.  It's not uncommon nor perhaps should we consider it to be rude - he's just trying to save himself a fish & chip supper.  (would have been a steak dinner but Brexit, Covid and inflation have put paid to that 🤣)

 

If you're not bothered about the 50 squid, play him with some overt complimentary nonsense so that he thinks you're doing a 'special' just for him, or, even better, upsell him with something else that you can do that he may not have considered yet.

 

 

 

 

 

 

[Rennie29]

Haha ... think i will go for ive quoted it as low as I can. Just don't understand why someone would embarrass themselfs for 50 quid. 

[Rough Hewn]

I get a lot of this.
This is my reply:
I’ve given you the most competitive price I can already, it’s simply not worth doing the job for less.
Usually get a few seconds silence as the cogs engage, followed by
Oh well, erm ok then.
Not guaranteed but may help.
[emoji106]

[trigger_andy]

Haha ... think i will go for ive quoted it as low as I can. Just don't understand why someone would embarrass themselfs for 50 quid. 

[Pete Mctree]

I usually offer to do less for a reduction in price. In reality, it usually depends on how keen the price was initially and if you want or need the job. I price quite keenly & there is seldom any movement on price.