Chipper theft - How long to be paid out?

[Clutchy]

Our 2019 Forst ST8 on low hours was nicked from our yard in Hertford on the 2nd December.

 

Does anyone know how long it typically takes to get paid out? Have been chasing them every other day, every single item of proof, valuation from forst, pictures etc has been supplied same day to their request. 

 

We are now 2 full weeks from the day of the theft and just keep getting told, ' We are waiting on a response from the underwriter' 

 

At what point is it taking too long? Obviously we need to get back to work and hiring chippers is getting expensive. 

 

Insurance is with Trust but they are not the underwriter. Any experience or advice would be appreciated.

[Khriss]

Not wholey relevant, but my Range Rover got nicked from farm few years ago. Just got a Police crime number and under a month later, cheques arrived. Got smashed off motorbike n had 3 year wait. Law unto themselves mate 😑  K

[gary112]

33 minutes ago, Clutchy said:

Our 2019 Forst ST8 on low hours was nicked from our yard in Hertford on the 2nd December.

 

Does anyone know how long it typically takes to get paid out? Have been chasing them every other day, every single item of proof, valuation from forst, pictures etc has been supplied same day to their request. 

 

We are now 2 full weeks from the day of the theft and just keep getting told, ' We are waiting on a response from the underwriter' 

 

At what point is it taking too long? Obviously we need to get back to work and hiring chippers is getting expensive. 

 

Insurance is with Trust but they are not the underwriter. Any experience or advice would be appreciated.

Had my saws nicked about 3 mths ago and got paid out after 6 wks,most people thought i,d done good to be paid that quick

[Clutchy]

15 minutes ago, gary112 said:

Had my saws nicked about 3 mths ago and got paid out after 6 wks,most people thought i,d done good to be paid that quick

That would not be ideal to say the least 

 

Quick enough to take my money.

 

No idea why it takes them so long, its clear cut. 

[gary112]

Just now, Clutchy said:

That would not be ideal to say the least 

 

Quick enough to take my money.

 

No idea why it takes them so long, its clear cut. 

I provided all reciepts,serial numbers,photo,s of all machines and cut locks within a few days and still took em 6 wks to pay up,so i wouldn,t hold your breath on it

[Dan Maynard]

I don't remember the exact time but I was paid within a couple of weeks when my trailer went, that was in 2018. This year I think every office process is slower because of people working from home.

[Khriss]

2 minutes ago, Dan Maynard said:

I don't remember the exact time but I was paid within a couple of weeks when my trailer went, that was in 2018. This year I think every office process is slower because of people working from home.

.... So more people working from means less home thefts = lower premiums next round of issue. K

[Moose McAlpine]

4 hours ago, Clutchy said:

Obviously we need to get back to work and hiring chippers is getting expensive. 

 

You should be able to claim back the chipper rental from the insurance.

[Clutchy]

Just checked, there's a list of exemptions about 3 pages long covering every possible get out. 

 

There's no reimbursement for hire, ergo, no inclination to speed up the process. 

 

I suppose until you've had a claim its hard to find out exactly what you want and need from a policy. 

 

Although i suspect most policies exempt anything that is helpful.

[MattyF]

Took me 3 months, mostly because they decided to investigate as they didn’t believe that some one had gone through all that security... can’t fecking win [emoji35]