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Posted
1 hour ago, Mark Bolam said:

I agree totally Joe.

It’s a totally unacceptable response.

 

I don’t use the Runner myself and have no issues with it per se, but you’d expect better when peoples lives are literally on the line.

I was toying with the idea of getting one but the design flaw with the top spring is offputting.

 

I'd probably still go for the BDB if I was to choose between them. 

  • Like 1
Posted
13 hours ago, Mark Bolam said:

They can’t Dan.

It’s only rated to 500kg.

What if you add friction under it, or a figure 8 on a sling above it ? I understand that you wouldn't want to clip anyone else to the device alone.

Posted
1 hour ago, Mark Bolam said:

I was only joking mate.

Two American climbers would weigh more than 500kg.

Their egos weigh 150kg alone.

But on a serious note, wouldn't it be a bit sketchy without a little more friction ? I find the initial release a little stiff after a direct hang in it.

  • 2 months later...
Posted

I had a climbing  zertification exam few weeks ago. There my rescue strategy was using the Rrpro in an DRS with an half hitch underneath. Worked very smooth and I has no doubts of overloading it

 

Posted
Hi everyone.

Since now I was just a silent reader. I am Oliver and climb in Austria. Since November with the Roperunner Pro and although there are lot of things to be aware of with this machine I'm really happy with it.

Last week we had a resque aireal training day, so the question came up what is the recommendation of notch about using the RRPro in a situation like this.

I was so disappointed by the communication with them so I want to share that.

Notch (skipped the name) :

"Hello Oliver,
Check out some of the youtube videos on using the rope runner pro in rescue situations. I think you will see that these videos provide you with plenty of information.

Best,..."

Me:

"OK... Are there no producers recommendations?

I allready searched on YouTube. Du you have some links?"

Notch:

"I do not have specific links. I searched under rope runner pro rescue and came up with tons of videos.

Best,... "

 

I feel well supported...

 

Have a good climbing week

Oliver

 

This does seem like quite a laid back response at best…..bordering on indifferent and/or un professional .

I’m with you Oliver, customer service and support is all part of ‘the brand ‘

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