"Cooling off period"

[DanBous]

Hi Guys

If a client accepts my written quotation, in return by writing - do they have a legal right to then cancel on me? (NB - I don't mean postpone)

Cheers

[eggsarascal]

If my understanding is right the customer gets 14 days, actually 15 days after agreeing the deal to back out of it.

[AA Teccie (Paul)]

What does it say in your terms and conditions (Ts & Cs) and did you supply a copy to them or reference them on the quote saying available on request or on website etc. 

 

The "14 cooling off period", I believe, whilst has become accepted as general practice is actually only applicable / enforceable where a contract is agreed on the customers premises..."sign along the dotted line please Mrs Miggins." (This is my understanding only.)

 

Regards,

Paul

 

[topchippyles]

3 hours ago, DanBous said:

Hi Guys

If a client accepts my written quotation, in return by writing - do they have a legal right to then cancel on me? (NB - I don't mean postpone)

Cheers

What sort of job was it ??

[donnk]

why would you go and do a job for someone who didnt want you to. 

 

Life too short for this sort of nonsense whatever the paperwork says.

[Ian C]

What does it say in your terms and conditions (Ts & Cs) and did you supply a copy to them or reference them on the quote saying available on request or on website etc. 

 

The "14 cooling off period", I believe, whilst has become accepted as general practice is actually only applicable / enforceable where a contract is agreed on the customers premises..."sign along the dotted line please Mrs Miggins." (This is my understanding only.)

 

Regards,

Paul

 

Not quite right there Paul, I had my t’s and c’s checked my trading standards and a written confirmation is good either by text or email, you do have to advise where the said T’s and C’s are available to view. 14 days from acceptance after this period you can have a cancellation cost .

[eggsarascal]

5 minutes ago, Ian C said:

Not quite right there Paul, I had my t’s and c’s checked my trading standards and a written confirmation is good either by text or email, you do have to advise where the said T’s and C’s are available to view. 14 days from acceptance after this period you can have a cancellation cost .

Correct, it's 15 days. The cooling off period is 14 days, but it doesn't come into play until the day after the contract is agreed.

 

Dont believe me?... check it out.

[Ian C]

Correct, it's 15 days. The cooling off period is 14 days, but it doesn't come into play until the day after the contract is agreed.
 
Dont believe me?... check it out.

I have and I didn’t disagree with you the 14 days doesn’t inc the day if acceptance but the official line is 14 days like I said [emoji849]

[eggsarascal]

Just now, Ian C said:

I have and I didn’t disagree with you the 14 days doesn’t inc the day if acceptance but the official line is 14 days like I said

Oi, big 'un, I wasn't disagreeing with you. Lockdown fever?

[Khriss]

6 hours ago, AA Teccie (Paul) said:

What does it say in your terms and conditions (Ts & Cs) and did you supply a copy to them or reference them on the quote saying available on request or on website etc. 

 

The "14 cooling off period", I believe, whilst has become accepted as general practice is actually only applicable / enforceable where a contract is agreed on the customers premises..."sign along the dotted line please Mrs Miggins." (This is my understanding only.)

 

Regards,

Paul

 

I think that is the standard under Consumer Credit agreements, don't think it would apply to a contract for services, such as engaging a tree surgeon.  K