kevinjohnsonmbe

I take your point, but I've taken a different view...... The 'buyer' will be presented with many products from suppliers that are trying to get their product on the sales range - probably samples and freebies. It's entirely possible that what he has offered to pass on to me in compensation for my disappointment (2 days waiting in for courier (delivery & collection) assembly, dissatisfaction, disassembly, repacking, and still no chair) is one of those samples or, at the very least, it would have been bought-in wholesale price. What has the company actually 'lost?' Relatively minimal, or no 'actual' cost of product, a phone call, an email and a courier charge. Why have they done it.....? To ameliorate a negative customer feedback on their webpage - and I will, if invited, review the feedback to reflect how I now feel. They will have gained a loyal future customer - and one that is keen to share the experience with others. Sometimes you have to 'give a little' to gain more on the longer term. I don't think I'm chancing my arm as a stroppy customer wanting more than was agreed (we all know about them.) I gave honest feedback, the company reacted with an offer to make things good, I have accepted that offer and I now feel really good about buying from them in the future. They won't have 'lost' much, if anything, in the broader consideration. I think the 'gain' outweighs any perceived pain and makes good business sense.

Brilliant! We must have gone to the same school of grumpy old pessimists! (Unless you’re a Yorky? It’s genetic there so I understand ?)

No, seriously, Gary is generally really quite accurate - and funny!

Not sure if the has been done before or not.... The wife often remarks what a miserable so-and-so I can be, I'm not shy when it comes to complaining (when appropriate), but equally, I'm just as keen to say "thank you" when somebody goes the extra mile. Scenario: I've been looking for a nice new office chair for quite a while. Tried all the usual culprits like Staples etc where you can try before you buy but it was all a bit mediocre to be honest. That only left the online options where there are a million options and a price range to match any taste. Trouble is, how do I know if I'll like it, fit it, be comfortable in it if I can't sit on it first? So I spend a bit of time looking at chairs online, settle on a company and a product that looks good, phone them up and ask what the returns policy is if I don't like it. Just pack it up and we'll arrange collection and refund no charge Sir they say. OK I say, take my money and send me the chair! Chair arrives, I put it together... It's OK. OK but not 'special' like I was expecting and like I'd parted with not an insignificant amount of mullah. Wife agreed, it would have been a satisfactory purchase at ½ the price. So, I'm on the phone, no, it'll have to go back. OK they say, courier be with you tomorrow. I had to de-construct it, so far as was possible, and in due course the courier arrived and off went my eagerly awaited new chair. Had to chase up the refund but it's done now. So I was waiting for all that to complete before I filled in the Feefo online customer survey. Not much different to what I've said here. Reasonable pre-purchase service, pretty good returns arrangements, not withstanding the refund hiccup, but quality and price point exceptionally disappointing. Did that yesterday evening. This morning phone rings and it's the 'buyer' from the company asking if I could elaborate on the comments on the review. I did, but not massively since there wasn't really much more to say. Leave it with me he says, I'll go and find it in the warehouse and have a look so I can see what you mean. So i get an email this afternoon saying he'd looked at it and completely agreed. He came across as genuinely upset by it all and has offered a replacement chair of similar spec / price completely free of charge as an apology for the inconvenience. To be honest, I'd have been happy with the phone call or email just to show that somebody is having a look at it and is genuinely interested in customer feedback. Throwing in a complimentary replacement chair really is a cherry on top and this is company I'll go back to with full confidence. https://www.key.co.uk/en/key

Stop now.....! (Trees, guns, blondes...) Typical of a MB thread! Causing a distraction!!

Taking bets (uncharacteristically) on Janey's employer.....?

That is a tough break... So much hassle to resolve. Even if they were insured it could well come down to knock-for-knock on a single track road. Dashcam, Dashcam, Dashcam!

Just had a front go through with some awesome wind gusts that seemed to come out of nowhere! wasnt expecting that!!

And qualifies for Annual Investment Allowance as plant & machinery at 100% (if within maximum limits of AIA for that year. VAT back & AIA is quite an incentive!

I failed..... Breakfast, sofa, Daily Politics, kip......!

I think I agree, but don't really know what the question was..... Is this in the wrong thread?

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RIDICULOUS! No allowance for mayonnaise on ?! Fake News!!

No mate, not at all! I was referring/ reflecting on the situation that gave rise to the origin of the thread, not any specific contribution you made. Didn’t mean to give that impression. The definitions of what a DPV is is reasonably easy to define, getting a definitive weight answer from the manufacturer (in a usable / transferable format) is what I’ve given up on. Looking back, and considering all the contributions, I’m happy to accept that if I can’t figure it out definitively, perhaps plod / VOSA might have better things to occupy themselves with as well!

Breakfast Mr E!

I think it might have done Mr E.....! (distracted at mo, reasons to follow by phone) Are you saying your intent was not the purgatory of a "multicultural" existence in a post industrial, mixed residential / brown field urban sprawl???

Missed that! And that's how easily things can get out of control..... What Trump meant was.... "....Expand diplomacy with X,Y,Z...." What he said was.... "Explode......"

I'm not quite keeping up with you there Stubby.....

I never got a definitive answer from Toyota, or from the many and varied contributions here.... I just rely upon the Tory scum decimation of public services to reduce the number of traffic police to a point where it's unlikely, on balance, that I'd get a ticket on the rare occasions I put my boot down. Obviously, the theory falls over when speed cameras are brought into the equation but they seem to be dominant on A & M roads which I rarely use Headache returns......

Drinking on a Monday? That's serious!!

The most historically significant areas maintained and opened to the public, the back room areas reduced to a state of dormancy - minimum maintenance to prevent decay. Had a similar conversation with Dr Mynors the night before the Barchams seminar he did a year or 2 back... He wasn't buying it, but what could he possibly know about historic buildings....

We've had this conversation before haven't we? Didn't we settle on Brum? An old military base somewhere remote, easy to provide security. The saving on residence exposes and (especially for Abbot, taxi fares) would be immense!

The true scandal is that that amount of money (and disruption to the business of government) is being invested in a building which is entirely unsuited to its modern purpose. It should be partially mouth-balled and partially opened as a public access monument with the seat of government relocated to a modern, fit-for-purpose, self sufficient building / complex which provides accommodation and conferencing facilities for MP and the mechanics of government (maybe in Milton Keynes.) It is the DUTY of public servants to exercise due diligence, VfM, accountability and thrift when spending tax payers money. This is as blatant an example of the opposite of that as might be imagined.