Stihl Durability Policy

[Lillywhite Timber]

Just out of interest what part are you waiting for?

 

The front handle , not an obscure item one would imagine .

[Tony Croft aka hamadryad]

Gone are the days of quality build/product/services.

 

The bottom line is being squeezed from all angles.

[pike]

from a dealer point of view,we try our best to get equipment out as fast as possible,as we have always worked on the theory if you people arnt earning any money nether will we,Personaly we are dealers for both large saw companys shall we say!and there treatment of dealers is no better,they seem to have little concept of the implications of no parts in country etc,or care from what i can gather,What im basicly saying yes there are some bad dealers / repair places out there,im fully aware of this,But many of us realy do care about what we do and the service we offer,and some of these larger manuactures realy dont help,the dealer end user realationship at all

[harrythecat178]

I think if we were said dealer, then we would either supply a loan saw or pinch part of a new saw and replace at a later date. That way the customer remains happy

[wyk]

The front handle , not an obscure item one would imagine .

 

Take your T27 in there and remove the handle from the 261 they have on the wall. You'll find that one will be replaced within the same business week...

[ArthurBottlesworth]

One day soon a chinese quality saw will appear

And husky and stihl will be screwed

Time they grew up......

[bobh]

One day soon a chinese quality saw will appear

And husky and stihl will be screwed

Time they grew up......

 

Agree with this, may well apply to many other things as well.

[woody paul]

Customer I work for had all his Sthil stuff stolen a year ago and has replaced it and has had nothing but problem after problem and its less then a year old on domestic use.

[SawTroll]

One day soon a chinese quality saw will appear

And husky and stihl will be screwed

Time they grew up......

 

Even if that happened, why do you think part supply would be any better?

[gustharts]

Don't wish to stir the pot.... although it would appear I am about to!

 

Just checked online with Stihl as I thought it a little unusual, they have them in stock:001_huh: