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Posted
13 minutes ago, LGP Eddie said:

Something wrong there as Approved turn Head Brackets around in a couple of days.

Only Adam knows why you haven’t had it delivered yet and I’ll happily give him a bit of a prod for you even though I shouldn’t have to.

 

Engcon have a habit of shipping a big chunk of stuff together, obviously makes commercial sense and a good media shot of a pile of shiny stuff being unloaded.

Yours may be in the latest, and no it’s not in the slightest bit unusual for nobody to know where something is!

 

Machines, you deal with a Salesperson, their knowledge is probably 50% of yours on the product, they haven’t a clue when it comes to anything out of the ordinary and this happens almost 100% of the time if you’re not all over it.

Not their fault, they have to sell a huge range of kit into many different applications and that’s why things like this happen and most don’t even know what’s available on their machines from the Factory.

 

I do loads of this for people, they message me on their arse having got all sorts of ideas on their wish list and having visited a few Dealers have their head in their hands!

 

If it’s not a standard machine with a hitch and three buckets, you’re wading in treacle!

 

 

This is weeks I believe 

750AFC24-FEF4-4654-8D98-B6D859E3BB00.thumb.jpeg.ad9f8cfd900c5d28871e89832ceb53ed.jpeg

 

Eddie.

Fingers crossed mine is in there somewhere!.... 

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Posted

Cat were the same with me, they said my demo grab would work.

 So paid for grab and paid for Cat.

  Then it would only work with no crowning.

Fast forward 4 weeks of stale mate and eventually they paid for electro hydraulic valve and pedal.

  It’s been a weak link from day 1, cables, grabs and brash just don’t work.

 I’ve now got a shortened hip flexor on my left side due to the pedal and that’s what’s caused my back trouble for near 6 years.

  Now it’s £100 a week physio and rest from machine work.

  There’s no excuse for bad business, if you can’t deliver then don’t bullshit people and take their hard earned money.

  • Like 2
Posted
24 minutes ago, Stephen Blair said:

Cat were the same with me, they said my demo grab would work.

 So paid for grab and paid for Cat.

  Then it would only work with no crowning.

Fast forward 4 weeks of stale mate and eventually they paid for electro hydraulic valve and pedal.

  It’s been a weak link from day 1, cables, grabs and brash just don’t work.

 I’ve now got a shortened hip flexor on my left side due to the pedal and that’s what’s caused my back trouble for near 6 years.

  Now it’s £100 a week physio and rest from machine work.

  There’s no excuse for bad business, if you can’t deliver then don’t bullshit people and take their hard earned money.

If you’ve any cables down to the business end, the only way to get reliable operation is to run them inside a hydraulic hose if possible using bulkhead fittings.

 

People put up with all kinds of control setups, the Sennebogen was one of the worst I’ve ever come across.

The difference was unbelievable once I’d shaken it all down and switched it around to something more intuitive to use.

 

Manufacturers would do well to review their Dealers more often and add a few Product Specialist.

Far too many machines and attachments being sold by people who have the Dealership for nothing more than profit and no practical experience or passion for the industry.

 

 

Eddie.

  • Like 1
Posted (edited)
21 hours ago, Stephen Blair said:

Cat were the same with me, they said my demo grab would work.

 So paid for grab and paid for Cat.

  Then it would only work with no crowning.

Fast forward 4 weeks of stale mate and eventually they paid for electro hydraulic valve and pedal.

  It’s been a weak link from day 1, cables, grabs and brash just don’t work.

 I’ve now got a shortened hip flexor on my left side due to the pedal and that’s what’s caused my back trouble for near 6 years.

  Now it’s £100 a week physio and rest from machine work.

  There’s no excuse for bad business, if you can’t deliver then don’t bullshit people and take their hard earned money.

So glad I paid for a second proportional rocker switch aux on my machine.


Can't believe the latest JCB 2.7 tonner is still pedal only, not even an option for an aux on a proportional rocker switch. Sales bloke said I was the third person that month to decline a quote based upon that.

Edited by doobin
Posted

I heard that about JCB, nuts.

 

i was told my machine had both, turned up with 1!

 

what do you do when you have work piled up, a restocking fee of £1500 for a grab and a billion pound company with your money just ignoring your concerns?

  You just suck it up and live with the compromise.

  I’m going Yanmar next from independent dealer.

Posted
On 28/09/2019 at 10:52, LGP Eddie said:

Something wrong there as Approved turn Head Brackets around in a couple of days.

Only Adam knows why you haven’t had it delivered yet and I’ll happily give him a bit of a prod for you even though I shouldn’t have to.

 

Engcon have a habit of shipping a big chunk of stuff together, obviously makes commercial sense and a good media shot of a pile of shiny stuff being unloaded.

Yours may be in the latest, and no it’s not in the slightest bit unusual for nobody to know where something is!

 

Machines, you deal with a Salesperson, their knowledge is probably 50% of yours on the product, they haven’t a clue when it comes to anything out of the ordinary and this happens almost 100% of the time if you’re not all over it.

Not their fault, they have to sell a huge range of kit into many different applications and that’s why things like this happen and most don’t even know what’s available on their machines from the Factory.

 

I do loads of this for people, they message me on their arse having got all sorts of ideas on their wish list and having visited a few Dealers have their head in their hands!

 

If it’s not a standard machine with a hitch and three buckets, you’re wading in treacle!

 

 

This weeks I believe 

750AFC24-FEF4-4654-8D98-B6D859E3BB00.thumb.jpeg.ad9f8cfd900c5d28871e89832ceb53ed.jpeg

 

Eddie.

Not sure whose cages you rattled Eddie but I owe you a pint - finally appear to be getting some progress with both Engcon and Approved (both are promising to have my bits available by Wednesday this week). Cheers!

  • Like 4
Posted (edited)
On 29/09/2019 at 12:33, Stephen Blair said:

I heard that about JCB, nuts.

 

i was told my machine had both, turned up with 1!

 

what do you do when you have work piled up, a restocking fee of £1500 for a grab and a billion pound company with your money just ignoring your concerns?

  You just suck it up and live with the compromise.

  I’m going Yanmar next from independent dealer.

Is that the yanmar SV26 Stephen? Just had one on a job myself with view to replacement. Did you like it?

Edited by Matthew Storrs
Posted (edited)
On 28/09/2019 at 07:55, monkeybusiness said:

Farkinell!!! 

Engcon had a great show offer on a hitch and 3 buckets at Plantworks which tied in nicely with buying the Bobcat - I never ever thought it would take so long and be wrapped up in such wishy-washiness though...

Don’t get me started on the muppetry from Approved Hydraulics over the Femac flail either Aiden - they are really taking the piss now to the point where I’m considering asking for my money back. 

I had some absolutely shocking service from Engcon too to be honest, 4 months on from my enquiry its still not all wrapped up. I think they just take on way too much, soon as my money was paid it got a whole load harder to get anything done! The gear is good mind!

Though Approved have always been alright for me.

Edited by JimE

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