Dealer or user ?

[Buzzsurgeon]

As I said that's business and something we all have to deal with in any trade. People beat me sometimes and vise versa, but I can help my losses by making a saving on kit.

[Chris Sheppard]

I agree with Dean's line of thinking in that someone who has experience in using the machinery they are selling does help go a long way to be able to putting it across well without bullsh***ing the customer. I don't have a problem with a company doing both and I would always shop about too but then see if my regular dealer could match the other prices.

 

I wish I knew how companies had time to both do tree work and sell equipment though!

[skyhuck]

I much prefer to deal with a specialist, I do tree work. I don't do fencing, landscaping, groundworks or cut grass. I just do tree work !!, I will cut hedges but only if its a long standing customer.

 

I like to think being a specialist makes me more skilled and better equipped.

 

I prefer to deal with specialists, not tree men who sell a few machines on the side.

[Johny Walker]

i think this is a common attitude.....we all like to shop around for a decent price......but just to put the cat amongst the pigeons, isnt this exactly the kinda of attitude that we moan about when people go for a lowball quote over ours with regards tree work? double standards??

 

btw, this isnt a dig at you buzz, as i shop around also

 

sure that was cat & not a tiger !

[Johny Walker]

we have just bought a pred grinder & got 4, very differant prices with savings from £1500 to £5000 so pays to shop . i would be less inclined to buy off dealer/surgeon on my door step than 1 say 50 miles away i feel there would be a conflict of intrest .

[Dean Lofthouse]

I prefer to deal with specialists, not tree men who sell a few machines on the side.

 

Surely a specailist is someone who knows the machines inside out from both sides of the fence rather than one side

 

Dealers go on courses to learn about a particular machine, how to service it and deal with things specific to that machine. They are not taught how to use it.

 

If the problem I had with my chipper had been picked up by a user seller, they would have understood how bad and inconvenient the problem was and would have dealt with it rather than deny the problem existed.

 

Look at Ed, he knows chippers inside out from years of experience and is an excellent engineer. A chipper designed and built by him with that understanding would be a tool with no frills designed to do the job.

 

It's no good selling chippers you have never used in depth, bit like a non driver describing the driving experience of a ferrari he's selling

[skyhuck]

Surely a specailist is someone who knows the machines inside out from both sides of the fence rather than one side

 

Dealers go on courses to learn about a particular machine, how to service it and deal with things specific to that machine. They are not taught how to use it.

 

If the problem I had with my chipper had been picked up by a user seller, they would have understood how bad and inconvenient the problem was and would have dealt with it rather than deny the problem existed.

 

Look at Ed, he knows chippers inside out from years of experience and is an excellent engineer. A chipper designed and built by him with that understanding would be a tool with no frills designed to do the job.

 

It's no good selling chippers you have never used in depth, bit like a non driver describing the driving experience of a ferrari he's selling

 

IMO, a GOOD dealer gets all the information he needs from feed back, if they listen to there customers they get a good idea of how things a working.

 

IME, tree men who sell gear, tend to sell the gear they could get a dealership on, not the best gear.

 

If I decided I wanted to sell Premier chipper (schiesling) I would have no chance they have got their dealers already, could I get a dealer ship for one of the less well know, IMO poorer machines ? maybe.

 

My saw dealer knows way more about saws than me, but he never fells trees.

[Dean Lofthouse]

If I decided I wanted to sell Premier chipper (schiesling) I would have no chance they have got their dealers already, could I get a dealer ship for one of the less well know, IMO poorer machines ? maybe.

 

.

 

Knowingly selling crap gear is a moral dilema, thats why I sold Dewalt, huge selection of which some are crap, I only stocked the good tackle, if I got any feedback that told me a product was crap I stopped selling it, it only makes good business sense to do so.

 

You wont have a business for long selling shite, it's in your best interest to know your stuff inside out.

 

It then poses a question of selling other Arb gear, what about Judge selling climbing gear, he knows his stuff inside out, I would rather take advise from him about which rope to buy than anyone else, or take advise from Nod, about which ropes perform well and which splices are best.

[Mesterh]

Tbh I wouldnt care who sold equipment as long as they had an good understanding about what they sold, had decent amounts in stock!! and had a good back up service when things go wrong.

 

 

Price does matter to some extent, I wouldnt pay twice the price to keep a local dealer in business but then I wouldnt try and save a few percent by getting it shipped in from China and waiting a fortnight.

 

Swings and roundabouts.

 

 

 

 

i think this is a common attitude.....we all like to shop around for a decent price......but just to put the cat amongst the pigeons, isnt this exactly the kinda of attitude that we moan about when people go for a lowball quote over ours with regards tree work? double standards??

 

btw, this isnt a dig at you buzz, as i shop around also

 

 

I have no problem at all with other companies quoting cheaper than me as long as they are a professional firm with all the right insurance's and certs etc and dont bull**** the customer by slagging off others and blagging the job or not doing it to spec to cut corners.

Nothing wrong with a bit of healthy competition.

[Lee Winger]

I wouldn't buy kit from a dealer/contractor, for one I see a conflict of interest and IMO you're either one thing or another, when I buy kit I want to buy it from , a professional equipment dealer, not a fly -by -night..........