Anyone else just fed up of customers at the moment

[Mick Dempsey]

Just now, topchippyles said:

I read it just fine mick but a dick head salesman trying to get me to take finance when i wanted to pay outright would have been told in no uncertain terms.

The dickhead salesman explained that it would be cheaper if he took out finance, then the dickhead salesman got his commission, and the fella took the finance (with the discount on the purchase price) paid it off early and saved money in the long run.

[eggsarascal]

5 hours ago, kevinjohnsonmbe said:

Whilst acknowledging the concept, I’d suggest it is not entirely devoid of potential adverse consequence. 
 

From my own (consistently poor) experience of trades brought in to work at home I offer one notable example which has always stayed with me. 
 

Having relaid the floor and skirting, and stated that the skirts should be stained and waxed to match the floor, the chippy was adamant that they’d look better painted. I didn’t want that, I didn’t agree and couldn’t fathom why he was so enthusiastic about it. 
 

I didn’t want them painted and said stained and waxed it is. 
 

It was only after pondering his determination to try and change my mind that I realised stained and painted made his job so much easier because he could fill and sand joints rather than cut them properly. 
 

Moral of the story - someone giving you advice is not always with your best interest at heart but rather it may be driven by what actually makes their job easier. 
 

I recognise the very same trait in myself on occasion and have a better understanding of it now. 
 

Also, I don’t think anybody actually takes any notice when someone says how busy they are. Ask any trade how busy they are and they always say “flat out” as they would be doing you a favour by turning up. 
 

 

That depends what ya call flat out, if it's your or my kind of flat out we've probably done three full days or four steady days a week. Those who genuinely are flat out are out 5-6 days/week then in the shed/workshop until 10pm.

[kevinjohnsonmbe]

4 minutes ago, eggsarascal said:

That depends what ya call flat out, if it's your or my kind of flat out we've probably done three full days or four steady days a week. Those who genuinely are flat out are out 5-6 days/week then in the shed/workshop until 10pm.

I did 4 solid days last week mush! I'm pooped 🙀

[Rich Rule]

1 hour ago, JaySmith said:

Yeah I wanted to buy the truck outright with no finance attached to it but was given a better deal if i took the finance and then paid it up/cancelled it off after 9months. Normally I’d of walked away but they were the only dealer with the older version single cab in stock that I wanted so I was caught between a rock and hard place

I am having the same trouble here Jay.  They can offer me a better deal apparently if I finance or lease.  More like more commission for the salesman.  I am trying to get the new 2.8 Hilux, after leasing for 3 years.  I ended up buying my present motor from Toyota finance and will trade up to a new one when they are readily available.  
 

They just make excuses if I mention purchasing the new truck from them.  Even offered a lease purchase that over the term reduced the residual value to zero, so effectively buying it.

 

Whenever I ask about a deal to buy the truck with money, regardless where it comes from just not a lease plan...  they just say I shouldn’t bother as they can’t give me any discount and List price all the way.

 

The world’s gone topsy turvy!

[eggsarascal]

1 minute ago, kevinjohnsonmbe said:

I did 4 solid days last week mush! I'm pooped 🙀

Things are going wrong mate, I've done 4 days this week on me Tod. I don't know which bit aches most.

[topchippyles]

2 minutes ago, Rich Rule said:

I am having the same trouble here Jay.  They can offer me a better deal apparently if I finance or lease.  More like more commission for the salesman.  I am trying to get the new 2.8 Hilux, after leasing for 3 years.  I ended up buying mine from Toyota finance and will trade up to a new one when they are readily available.  
 

They just make excuses if I mention purchasing the new truck from them.  Even offered a lease purchase that over the term reduced the residual value to zero, so effectively buying it.

 

Whenever I ask about a deal to buy the truck with money, regardless where it comes from just not a lease plan...  they just say I shouldn’t bother as they can’t give me any discount and List price all the way.

 

The world’s gone topsy turvy!

Leasing and finance is like chalk and cheese 

[JaySmith]

Not really you just played the game, business can be complex, I have a loan that I could pay off, but I will have to pay the interest if I pay it off now or follow the payment plan, so for the moment I’ll continue the payments.
 
No one said it was easy!

Indeed, on the plus side it was 0% so I kept the money in my account earning a small amount of interest and I got the truck I wanted and they must have got a kick back from the finance co. Personally for me I just prefer to pay for things outright when I can as I’m often over cautious but can see the benefits of financing kit if you are self employed keeping your money in the bank

[JaySmith]

They cannot refuse to sell you a truck unless taking out finance that is just a silly statement. The deal was better i have no doubt but no one can refuse a cash sale 

Not a silly statement? Didn’t say they refused to sell me the truck for a cash sale, simply said I got the impression they would have preferred to sell the truck to somebody who wanted to take out a big finance plan that’s all. Having worked in sales in a previous life I understand the sales cycle and how things work and got the impression that they weren’t interested in a cash only sale by their actions and their diversion techniques. As we know they get a kick back from the finance co so this was probably increasing their margin on a tight deal.

[Rich Rule]

30 minutes ago, topchippyles said:

Leasing and finance is like chalk and cheese 

I am well aware of the differences.

 

Finance from A N Other provider to buy the vehicle outright

 

Or a lease plan.

 

Or purchase with hard earned pennies.  

 

Over here they still have to apply for finance for the term of the lease plan.  

 

Either way the point is they don't want to sell me the truck, and are steering me towards leasing the vehicle.  Even When I asked about Hire Purchase they just adjusted the figures for a lease plan to bring the residual value down to zero, so effectively buying it...  yet not being able to have it as a Asset to my company.

 

That is my point, the salesman gets more commission for a Lease contract than any other so they try and steer you in that direction.  Then at the end they actually said if I walked in with the 650000 Nok in a bag they would sell it to me for list price and zero discount.

[JaySmith]

I am having the same trouble here Jay.  They can offer me a better deal apparently if I finance or lease.  More like more commission for the salesman.  I am trying to get the new 2.8 Hilux, after leasing for 3 years.  I ended up buying mine from Toyota finance and will trade up to a new one when they are readily available.  
 
They just make excuses if I mention purchasing the new truck from them.  Even offered a lease purchase that over the term reduced the residual value to zero, so effectively buying it.
 
Whenever I ask about a deal to buy the truck with money, regardless where it comes from just not a lease plan...  they just say I shouldn’t bother as they can’t give me any discount and List price all the way.
 
The world’s gone topsy turvy!

Very true mate, sounds very similar to the position I was in. I always thought cash was king and in years gone by you definitely got a far better deal of you had cash in your hand - fact. Think you hit the nail on the head with the ‘salesman commission’ thing, I guess they get a small personal commission for an outright sale and then bolster their money with add ons like finance/lease deals, accessories, GAP insurance etc. It was always worth going into the dealers at the end of the month/quarter or financial year as they all have targets to hit and may be hungry for a deal. As you say topsy turvy and sounds like all the dealers are doing it.