Trying to buy a stump grinder from UK dealer.

[Jesse]

Like you guys, occasionally too, we suppliers screw up when we drop something through the gaps unintentionally. Top marks for Dean fessing up and trying hard to put things to rights.

 

We, (and that includes just about everyone), live a hectic work life and do screw up! And that can effect both our professional and personal life!

 

We do not ignore anyone intenionally but time and technology can get in the way. Last week, I missed three calls and two texts for three days until the phone burped them out!

 

Thats a fair one, and i have not met you yet Pete B, but with Deano being right on top of things , and selling what i think is currently the best uk products on the market , its a hard one to follow. See you at the next trade fair

[PeteB]

Thanks for the review! Best regards - see you at the AA at Westonbirt.

[David Cropper]

Christ Almighty! Remind me not to criticise Dealers again; I have just had to repel an angry mob brandishing pitchforks and burning torches outside my house. I'm going to look pretty bad if I don't buy anything from Global now, I may run away and live in the woods, grow a big beard and live with a bunch of elves.

To be serious though, Dean has been very attentive since I first made my comments, and judging from what has been said seems to be on the ball.

Hang on, I have to move a bit sharpish, there's a bunch of scruffy, dribbling herberts with chainsaws outside the house.

[Gray git]

Hang on, I have to move a bit sharpish, there's a bunch of scruffy, dribbling herberts with chainsaws outside the house.

 

How the hell did my staff get to you so fast, didn't think they got finished till 5 ;-)

[GlobalNewark]

Today has been the same as every other, I have to be in Three places at once.

[scraggs]

Today has been the same as every other, I have to be in Three places at once.[ATTACH]180437[/ATTACH]

 

Unless I am missing something that is only 2 places.

You really must try harder Dean

Hope you are OK

 

Edit: I must look harder

[Ty Korrigan]

Hello,

I have in fact imported 2 machines from the U.K

First, an HB20 Sidewinder from Global in 2010 which has proved to be a sterling piece of kit for earning euros.

The second in 2014 was an ex-hire Carlton 4012 remote control.

All the images sent suggested a well kept low hour machine but what I did not realise was, that this machine was pressure washed very hard every time it came back from hire.

From delivery we could not get the machine to behave.

The controls were erratic and it would answer one minute then not the next.

The alot of the electrics where stuffed, corrosion which led to short circuits and burnt out relays.

Upon opening one of the control boxes, 30mm of water came out,I measured and took images of the tide mark.

The remote unit also had to have ALL of it's micro switches replaced.

The cable remote had a broken connector so that was useless.

The fuel tank was full of filth so that had to be cleaned out and filters replaced.

It has cost over 3000euros plus vat to get to the bottom of the faults so far thus bringing it up to the price we would have paid here in France.

Although the engineers at the end of the line where helpful, even those in the states at Carlton HQ, the U.K sales manager was just plain nasty refusing to take it back to sort out the problems for free accusing us of damaging the machine and even inventing problems.

Once the 28day warranty was up and without ANY of the faults fixed up the U.K dealer and importer of Carlton washed their hands of the lemon they had passed on.

But that is all behind us now and the 4012 makes us some very good money as not only are the French very keen to have stumps removed, there are few people currently offering stumpgrinding here.

I turned over around 20k in stump work 2014/2015 and it would have been double that but for the above issues losing us a fat contract with a building developer with a deadline.

Now I find I need a bigger grinder still plus a newer HB20

Ty

[JLA Arborists]

Unless I am missing something that is only 2 places.

You really must try harder Dean

Hope you are OK

 

Edit: I must look harder

 

 

There was no one available to take the pic so he had to that himself too lol

[PeteB]

He is loitering with intent behind the thing too!

[David Cropper]

As I told you before Ty, your part of France seems to have more cash than my area, the Charantais prefer to keep their money and not use it for what they consider a luxury job to have done. The only French I have worked for, stump grinding, is the professional classes who have usually moved her to work and buy a house locally and will pay what you ask, unlike a lot of Brit ex pats. Some you almost have to arm wrestle to get the rate necessary to give you a wage. The usual cry is when presented with what it will cost is "How much!" When you consider I sometimes am driving for up to 6 hours per day and covering 300kms and doing 8 hours hard work, they seem to think I do this as a hobby. The two tree surgeons that I work with most, Darren Shepherd and Nick de Sylva have come across the same attitudes. The Dutch ex pats are pretty decent and don't quibble about costs. I went to give a quote involving a round trip of 265kms to a Brit who worked in France for Kubota. I give him a ridiculously low quote, with hindsight now, of €900 for 3 days work grinding out 23 large conifers, my mind set was that it is so usual to have to quote low for most jobs, that I automatically went low. He had a quote from a French gang of €3,900! I still didn't get the work!