They Cancelled on me at 3.15pm

[GTS]

Went round to tomorrows job this afternoon after a fine day doing multiple jobs at one address only to be greeted by" Oh no, you should have had a phone call/ text/email to say we didn't want you." This job was a Cypress dismantle 60ft, Oak crown raise and dead wood in a mature, a fully grown specimen.

I was to do lots of dragging/ chipping whilst my mate mewps his merry way around. So not only have I spent time on 2 visits, phonecalls to customer, to council(TPO) etc, organised diaries plant etc and finally loss of work profit.

She was so happy for me to get the job done and its been in the diary for 3 weeks.

They changed the job spec and got someone else in

Is there anything I can do to prevent losses in the future or is this just how it is?

[Mountain man]

Just send them a dirty letter explaining the inconvenience.

Other than that, nothing.

[treequip]

it was always that way, it will always be that way

[felixthelogchopper]

You would have to put something in your T&Cs to the effect that cancellation within (X) hours/days of the job would incur a charge of (Y)% of the cost of the job. This would need to be given to the customer at the time of quoting.

[GTS]

Thanks Felix. T&Cs, something that I haven't gotten into as yet. I have always tried/ thought I maybe a good judge when it comes to making a business? Maybe I need to have a rethink. Will search terms on here thanks chaps

[3dogs]

Suck it up and keep smiling

[GTS]

[madbopper]

Send them a bill for the tpo application at the very least.

[skyhuck]

Suck it up and keep smiling

 

 

I reckon asking customers to sign T&C's that committed them having the work done would do more harm than good.

 

If it were me I'd be thinking, these guys must be dear and would make me want to get more quotes.

[Daniel Jiggins]

Keep calm and carry on with a smile generally if they mess you about now they are likely to mess you about when it comes to paying...