New Stihl Policy

[felixthelogchopper]

he's not

 

Stihl are certainly trying to stop me or anybody else being able to buy from any other dealer than the nearest one by putting the obstacle in place of costing me the time/ inconvenience of having to go personally to collect anything in the Stihl range rather than being able to order over the phone/internet then carry on with my day. Husky all the way now.

[detritus21]

Repairs should always be carried out by a servicing dealer.

 

It's in your handbook.

 

And..... what if your service dealer is about as much use as a chocolate teapot.

[Stihl dealer in Scotland]

For the record, when you (used to) buy a machine online, and it was shipped 100,200,300 miles to you, when there was a warranty problem did you ship it back?. Or did you go to your local servicing dealer?

[Rich Rule]

Repairs should always be carried out by a servicing dealer.

 

It's in your handbook.

 

Is that what Stihl have told you to say?

 

What is the point of providing a handbook to help with maintenance issues if you are supposed to take it back to the dealer?

Edited July 20, 2013 by Rich Rule

[jltree]

Who reads the handbook? Have a pile of them still in the shiny bags...

I will still purchase saws but when I need a part then ebay comes in handy for those spares.. So it won't protect the name to be fair...

[Stihl dealer in Scotland]

No, i'm saying it because I believe it to be true, please don't turn against me.

 

Also, the person who was unhappy with his dealer, report them to Stihl, thay are very interested to help you if you are unhappy.

[jltree]

I understand the selling point of machines so dealer can see who he is selling too, but not the parts... If I want to replace anti vibe rubbers I can't have them delivered! and certainly not paying for a dealer to do it and charge a mint for a job I can do myself..

[treequip]

No, i'm saying it because I believe it to be true, please don't turn against me.

 

Also, the person who was unhappy with his dealer, report them to Stihl, thay are very interested to help you if you are unhappy.

 

Mate you are on a hiding to nothing here.

 

As far as reporting dealers goes, I did, they sent me a hat and my local dealer is still as bad as ever.

[spudulike]

Well I have purchased Stihl parts from ebay and from a well known online parts agent - I did already have an account with the online parts stockinst but have had no issues in getting parts.

 

The fact that other agents appear to know nothing about this policy gives me the impression that Stihl is targeting a small number of predominantly online sellers that are taking business from local agents - not sure how this stands legally

[Ian Leach]

Fair play in what you are saying but I know of people who deal online have done the exact same thing, so it doesn't have to be face to face just a good knowledge of your product , the right questions asked can get you to the same conclusion.