Christmas Tree Rip Off.

[Pedroski]

if your still looking for someone i have a mate at plumpton college that family runs a christmas tree farm i could get his number for u as he should be slightly cheaper

or google dig ur own christmas trees as they are an awefulo lot cheaper

 

Definitely interested in the number Dent. We got sorted in the end today, but I'd like the number for next time and also my bro' in Ditchling wants a tree. Mrs went to B&Q hoping to get a 4 footer for £20, but all the small ones left were manky little 2 to 3 footers. So she bought a 5 footer for £35. When I got home to unwrap it, I though WTF! It had been cut in such a way that the branches were right at the very bottom of the trunk. The only way to put it in a stand was to saw off 4 of the bottom branches which then left it really pathetic, just like a 4 footer would have been. So I rang up B&Q and asked for bloke in charge. Had a right ding dong telling them I was disgusted at the price of the tree for what it was. The fella tried telling me that some customers like them like that so that just started me off even more. I then asked him if he was in charge, to which he replied that he was. So I then asked him if he was allowed to make decisions, to which he replied that he was. So I then asked him if he would rather refund me £10 or if he would rather I took the tree back and made a fuss in the shop. To which he made the decision to refund me £10. At least we can now look at the tree without thinking that it had cost us £35. £10 refund was done this afternoon.

[Chris Sheppard]

We picked up a 7ft Norway today for £22 from one of the local estates - didn't think that was too bad. They always spend a fair bit of time pruning and making a nice job of them. Better looking and cheaper than the rubbish I've seen elsewhere.

[skyhuck]

Definitely interested in the number Dent. We got sorted in the end today, but I'd like the number for next time and also my bro' in Ditchling wants a tree. Mrs went to B&Q hoping to get a 4 footer for £20, but all the small ones left were manky little 2 to 3 footers. So she bought a 5 footer for £35. When I got home to unwrap it, I though WTF! It had been cut in such a way that the branches were right at the very bottom of the trunk. The only way to put it in a stand was to saw off 4 of the bottom branches which then left it really pathetic, just like a 4 footer would have been. So I rang up B&Q and asked for bloke in charge. Had a right ding dong telling them I was disgusted at the price of the tree for what it was. The fella tried telling me that some customers like them like that so that just started me off even more. I then asked him if he was in charge, to which he replied that he was. So I then asked him if he was allowed to make decisions, to which he replied that he was. So I then asked him if he would rather refund me £10 or if he would rather I took the tree back and made a fuss in the shop. To which he made the decision to refund me £10. At least we can now look at the tree without thinking that it had cost us £35. £10 refund was done this afternoon.

 

The poor guy

 

He's just trying to do his job, you saw the tree (or at least your wife did) if you did not like it why buy it???

 

How could you ask for your money back after you had cut branches off it??

 

I'm so glad your not one of my customers

 

Sounds to me like you basically stole £10 off them.

Edited December 11, 2011 by skyhuck

[Matthew Storrs]

The poor guy

 

He's just trying to do his job, you saw the tree (or at least your wife did) if you did not like it why buy it???

 

How could you ask for your money back after you had cut branches off it??

 

I'm so glad your not one of my customers

 

Sounds to me like you basically stole £10 off them.

 

Have to agree it does rather sound like he was bullied into giving the tenner back to you when really he didn't have to. Its not like it suddenly developed the ability to not stand in a stand after you bought it

[Mark James]

The poor guy

 

He's just trying to do his job, you saw the tree (or at least your wife did) if you did not like it why buy it???

 

How could you ask for your money back after you had cut branches off it??

 

I'm so glad your not one of my customers

 

Sounds to me like you basically stole £10 off them.

 

Basically stole £10, how could you ever come to that conclusion when it was handed over.

 

 

Sent from my aye phone using Tapatalk

[Matthew Storrs]

well the manager didn't have a choice it was either that or him come down and make a noise in the shop. blackmailed might be a better word:001_smile:

[skyhuck]

Basically stole £10, how could you ever come to that conclusion when it was handed over.

 

 

Sent from my aye phone using Tapatalk

 

Because he put they other guy in a impossible position, he has to either give him the £10 or take back a damaged tree and have an unpleasant seen in front off customers.

 

That in my book is extortion, also known as theft.

Edited December 11, 2011 by skyhuck

[luftwaffe]

Most big chain stores have a moneyback system inplace to satisfy customers who are not pleased with the product they have bought, afterall the customer is always right.

[Matthew Storrs]

true, but usually this only applies if it hasn't been meddled with by the customer.

[skyhuck]

Most big chain stores have a moneyback system inplace to satisfy customers who are not pleased with the product they have bought, afterall the customer is always right.

 

Indeed, but not if you have chopped lumps off the product.

 

Also he did want his money back he just wanted some of his money back.

 

How do we feel when we have completed the agreed work and then the customer tries to knock down the price??

 

If he did not like the tree why buy it??

 

If he was unhappy with his wife's purchase, he could have taken it back, without fuss and without having damaged it.