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Forest2Furniture
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Got called out to deal with a tree this morning (Sunday) that part of the crown had fallen onto a roof in high winds last night.

 

Had to take down the whole tree as was dangerous but now I need some idea as what to charge.

 

Do I add extra for emergency call out and working Sunday?

 

Client will be claiming on her insurance, so any ideas would be helpful. Not used to invoicing without quoting.

 

Make out an invoice for a good but not excessive normal rate, detail all your time & costs etc.

 

Double it - either a straight multiplier (double time or call out charge plus time and a half etc etc.)

 

Call round and see your client and deliver invoice by hand, if it is an insurance claim the insurance company will have a fair idea of emergency call out rates.

 

It sounds like your action has probably limited the damage to your clients house so it is unlikely that the insurance will quibble, if they do they will probably appoint an independent assessor who will be conversant with working rates.

 

I am not advocating that you overcharge the insurance but you should certainly charge them a fair market rate with an easy conscience and double rates for an unplanned sunday call out does not seem to me to be unreasonable. If they are unhappy with the rate they will query it - they will certainly not increase it.

 

Make sure your client understands that the invoice is prepared on the basis that the insurance will pay, you may well find that they will wish to discuss the deductible with you.

 

In the event that the insurance refuse or contest your invoice you can always discount it to your client.

 

 

Cheers

mac

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EMERGENCY RATES: +VAT

2 Man Team

Anti-social hours (after 5pm and Sundays) - £250 for first hour then £150 per hour

 

Within normal work hours - £150 for first hour then £95 per hour

 

Nobody down here in Sussex would pay those rates, and this is a fairly well off area.

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