Job not going to plan advice please

[Stephen Blair]

there are dozens of times i wish i had had the voice and the courage to re negotiate with the customer, but i never did, there is always a way of getting it down. You have covered yourself, you have sorted out the client and they know the score, who cares if the tree looks half done? only you and maybe some other tree guys might point and snigger, but its not about them. we could all suggest diferent ways, but all you are really looking from us is encouragement, so thats what i am giving you. Well done for taking charge of yourself and the situation:thumbup1:, actions like that save a lot of stress and hassle . Good on you. Now for what ever you do, dont put up any pics, because if it is a sill wee branch you are going to get ripped to pieces ha ha:biggrin:

[John Shutler]

try and put some photos up

 

 

edit: oopps just read stevies post

 

ps put some photos up

[Rupe]

Re negotiatign with the client is all well and good, but if they had two or more quotes and yours was the cheapest but the re neg takes you over the price of all the other quotes then they are not going to agree to any extra.

 

If I was the client, I would ask you to leave site and I'd call the next company to re quote. If you can't do what you said you would do for the money then thats called a FAIL.

 

Pay for the MEWP yourself and learn from it. Thats general advice only, of course if they go the re negotiated price then good for you and more fool them.

[Stephen Blair]

you are looking at it through your eyes as the customer rupe, but this isnt the case, who knows how many quotes their are, maybe he wasnt the cheapest, maybe he was already twice what the others were, but they like him more than the others and trusted him to be safe, being good at this job isnt all about climbing trees, especially in the domestic market. Its customer care. What if, what if, what if! When a vehicle goes to a garage you have no idea what the bill will be, and this is accepted, as it is in most other trades, we make a rod for our own backs putting an exact cost on something with so many diferent outcomes, imagine how much more money you would have and less hassle if every time you had a problem arise, you renegotiated with the customer, we wouldnt have any doom and gloom stories or stress and frustration. As long as it is unforseen and not caused by our negligance then this is ok. For the record i have never renegotiated, i have always taken the hit and thought to myself, not to worry i will make it up on another job. It is diferent now as time has passed and my experiences have taught me how to look and price jobs better. I am certainly by no means saying every customer will accpet this, and if you arent up to the job then you will soon realise this. Guys like Rupe get their work for being the guy that can, and he has proved it. Take as much advice as you want from either parties, but it all comes down to you as an individual.

[Rupe]

Sure, I was drinking the devils advocaat, I don't know all the facts. Like I said at the end, if you get them to agree the new price then good for you, otherwise its down to experience.

 

Your always going to feel like you failed though if you go to the customer cap in hand.

[Stephen Blair]

we really need to see some pics now, this scenario is going to run around my head now. I already have a vision of a really wee tree lol, come on mate prove us wrong lol.

[Mesterh]

How much is the MEWP costing compared to some boards(suggested by Andy) and or the odd piece of asbestos sheeting (bearing in mind the removal of the old stuff)?

 

I take Rupe's point on it though.

 

I would say you are VERY lucky that the client will pay the extra cost TBH.

 

Fair play to you though fof asking/talking to them about it but for Gods sake put some boards on the roof even if you are going to use the MEWP. Wouldnt look too good if a stog went westward and punched a hole though it.

[Rod]

i would agree with all that has been said

 

it would be interesting to see it though, and to see how everyone "sais" they would do it

 

that'd take a post or two:lol:

[MattyF]

Can see were rupe is coming from though and to be honest thats what i thought, have seen many climbers go up smash all the decant lowering points out because they are the easy bits to knock out then wonder why there is nothing left to rig out off!..even experienced guys i have seen do this but maybe because they new after lunch i would be finishing it off and it there tiny minds it impressed the boss to see more of the tree on the floor quicker on the ground ...thank god that doesnt happen any more,at times it nearly came to blows watching them fell out the only decent rigging points on the tree.

That is why i think you should have one climber on a job.

[Mark Bolam]

Totally.

 

Awkward bits first, every time.

 

Added bonus is you can enjoy the rest of the job afterwards.