The client psychology thread

[Mick Dempsey]

Some jobs you’ll never get, no point worrying about those.

 

Normally when you go to a job the customer will have a figure in mind that they think it’ll cost.

During the walk around they eye you up and down, is he competent? Do I trust him?

Then, if you price on the spot, as I often do, you come in on or under their imaginary budget often as not they’ll give you the go ahead there and then.

Bullet points…

Appear competent/confident

Get the price right.

Bask in the glory.

 

[slack ma girdle]

After 30 years i still over/under price jobs. Customers want confidence, so a couple of technical words, but not too many go a long way.

You ain't gonna win them all.

Options work in a few cases, but aways require good access. 9 out of 10 cases, there is only one option.

Stick to your decision,  and don't be swayed by the customer.

[tree-fancier123]

3 hours ago, Mick Dempsey said:

Bullet points…

Appear competent/confident

Get the price right.

Bask in the glory.

this is almost as good as the Tree Surgeons Mastermind podcasts