Why so expensive in the UK - Main Dealer Greed?

[aspenarb]

I am all for supporting local dealers until a price for a part makes me sit up. The big Rayco stump grinder has a multi banded belt ( four belts joined together) which from Rayco was over £900 delivered, local belt supplier can do the same belt for £80 so I ordered two of those. Pays to keep a list of filter, belts and bearing numbers with the relevant service sheet of the various machines so you can cross reference and shop about.

 

Bob

[Gary Prentice]

1 hour ago, aspenarb said:

I am all for supporting local dealers until a price for a part makes me sit up. The big Rayco stump grinder has a multi banded belt ( four belts joined together) which from Rayco was over £900 delivered, local belt supplier can do the same belt for £80 so I ordered two of those. Pays to keep a list of filter, belts and bearing numbers with the relevant service sheet of the various machines so you can cross reference and shop about.

 

Bob

That’s what I try to do, and have spare belts on hand to reduce down time. 

[digaholedumper]

8 hours ago, Gary Prentice said:

That’s what I try to do, and have spare belts on hand to reduce down time. 

 

[digaholedumper]

As a main dealer ourselves I can tell you guys out there the bigger the manufacturer " sometimes " the more expensive the part is ( manufacturer + importer = ££ ) , We pride ourselves doing a honest days work & for a fair price, It is always worth checking parts prices before you buy any machinery, Warranty also make's things tricky with the manufacturer if ( as a dealer ) we want reimbursing we have to use genuine parts.

If your happy with the machine & the dealer gives service & back up to keep the wheels turning everyone is normally happy, once out of warranty we will always give the customer the choice of genuine or patent part where we can,

 

We have been fitting patent suspension parts & breaks to all our service vans but it is false economy, THEY DO NOT LAST, we had a front lower patent wish bone fail after 90 mile last week & we have been fitting new brake disks & pads every 6 months, so we have now gone back to genuine main dealer parts, sometimes you just don't want the machine down.  

Edited June 1, 2018 by digaholedumper

[aspenarb]

11 minutes ago, digaholedumper said:

As a main dealer ourselves I can tell you guys out there the bigger the manufacturer " sometimes " the more expensive the part is ( manufacturer + importer = ££ ) , We pride ourselves doing a honest days work & for a fair price, It is always worth checking parts prices before you buy any machinery, Warranty also make's things tricky with the manufacturer if ( as a dealer ) we want reimbursing we have to use genuine parts.

If your happy with the machine & the dealer gives service & back up to keep the wheels turning everyone is normally happy, once out of warranty we will always give the customer the choice of genuine or patent part where we can,

 

We have been fitting patent suspension parts & breaks to all our service vans but it is false economy, THEY DO NOT LAST, we had a front lower patent wish bone fail after 90 mile last week & we have been fitting new brake disks & pads every 6 months, so we have now gone back to genuine main dealer parts, sometimes you just don't want the machine down.  

 

I hear you Mr Dumper but what most of us have a beef with is the ridiculous mark up on standard parts like filters, bearings and belts. I dont mind paying dealer prices for parts they have specially made.

 

Bob

[eggsarascal]

You crack on with the way you do it, and I'll do the same. I've used pattern parts for years and had very few failures.

[Squaredy]

17 minutes ago, digaholedumper said:

We have been fitting patent suspension parts & breaks to all our service vans but it is false economy, THEY DO NOT LAST, we had a front lower patent wish bone fail after 90 mile last week & we have been fitting new brake disks & pads every 6 months, so we have now gone back to genuine main dealer parts, sometimes you just don't want the machine down.  

I completely agree fitting poor quality parts is a false economy. 

 

It is wrong to suggest however that the only way to get good quality parts is to buy from a main dealer.  A good example of this is bearings. Matching up virtually any bearing is usually simple via a bearing specialist and you should be able to get hold of the identical bearing.  And contrary to what some manufacturers would have you believe you will not invalidate a warranty by using non genuine parts as long as they are the correct spec.

[digaholedumper]

1 minute ago, Squaredy said:

I completely agree fitting poor quality parts is a false economy. 

 

It is wrong to suggest however that the only way to get good quality parts is to buy from a main dealer.  A good example of this is bearings. Matching up virtually any bearing is usually simple via a bearing specialist and you should be able to get hold of the identical bearing.  And contrary to what some manufacturers would have you believe you will not invalidate a warranty by using non genuine parts as long as they are the correct spec.

 

[digaholedumper]

100% agree with your views , I was referring to warranty on replacement failed parts,  

[digaholedumper]

Just now, digaholedumper said:

100% agree with your views , I was referring to warranty on replacement failed parts,  

There is also a massive issue with new high spec big HP engines, engines are now that expensive & sometimes highly sensitive to patent filters, so we always use genuine fuel & also genuine hyd filters on this sensitive equipment, by using genuine filters if there is any sort of problem just out of warranty our suppliers are happy to help if we can give them a good argument. It also comes back to " down time " a local agg dealer rebuilt a New Holland gearbox using none genuine bearings " not once but twice " the customer took him to court when it failed the 2nd time & 12 months later, Rumour has it it cost the dealer about 20k & he was in the wrong for not using genuine parts.